illustroworks

Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from our Etsy shop, contact us, or otherwise use our services through Etsy.com and its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can refer to Etsy’s own Privacy Policy to learn more about its privacy practices.

1. Information We Collect

To fulfill your order, Etsy provides us with certain information that you have authorized Etsy to provide to us, such as your name, email address, postal address, order details, and payment-related information. You may also choose to provide us with additional personal information if you contact us directly, request customization, or contact us about an order.

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide our services, such as fulfilling your order, arranging production, shipping your order, handling returns, resolving disputes, and providing customer support;
- when you have provided your consent, where applicable, which you may withdraw at any time;
- if necessary to comply with legal or regulatory obligations, such as tax, accounting, customs, or record-keeping obligations; and
- as necessary for the purposes of our legitimate interests, provided those interests are not overridden by your rights or interests, such as improving our services, preventing fraud, and complying with Etsy’s Seller Policy and Terms of Use.

We do not use Etsy buyer information for unsolicited marketing messages, and we do not add buyers to any email or physical mailing list without their consent.

3. Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information only for limited reasons and in limited circumstances, as follows:

- Etsy: We share information with Etsy as necessary to provide our services and comply with our obligations under Etsy’s Seller Policy and Terms of Use.
- Service providers: We may engage trusted third parties to perform functions and provide services to our shop, such as delivery companies, printing or fulfillment partners, packaging providers, or technical service providers. We share your personal information with these third parties only to the extent necessary to perform these services.
- Professional advisers: We may share information with accountants, legal advisers, or similar providers where reasonably necessary for business or legal compliance.
- Compliance with laws: We may collect, use, retain, and share your information if we have a good-faith belief that it is reasonably necessary to respond to legal process, government requests, enforce our agreements, investigate fraud or security issues, or protect the rights, property, and safety of our customers or others.
- Business transfers: If our business is sold, merged, or reorganized, your information may be disclosed as part of that transaction, only to the extent permitted by law.

We do not sell your personal information.

4. Data Retention

We retain your personal information only for as long as necessary to provide our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with legal, tax, accounting, customs, and regulatory obligations, to resolve disputes, and to enforce our agreements.

5. Transfers of Personal Information Outside the EU

Because Etsy and some of the service providers we use may operate outside your country, your information may be transferred to and processed in jurisdictions outside the European Union. Where required, we rely on legally recognized mechanisms and appropriate safeguards for such transfers.

6. Your Rights

If you reside in certain territories, including the EU, you may have rights in relation to your personal information. These rights may include:

- the right to access the personal information we hold about you;
- the right to correct, update, restrict, or delete your personal information;
- the right to object to certain processing based on legitimate interests;
- the right to withdraw consent where processing is based on consent; and
- the right to lodge a complaint with your local data protection authority.

Please note that we may need to retain certain information if required for legal, tax, accounting, or regulatory reasons. If your request relates to information held by Etsy itself, we may direct you to contact Etsy directly.

7. How to Contact Us

For the purposes of EU data protection law, İLLUSTRO TEKNOLOJİ TİCARET LİMİTED ŞİRKETİ is the data controller of your personal information received through Etsy.

If you have any questions or concerns, you may contact us at:
reach@illustroworks.com

Postal address:
MERKEZ MAH. AYAZMA CAD. PAPIRUS PLAZA No:37/161
34406 Istanbul
Türkiye