Announcement
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Hello everyone.
If your order is for a custom order, please let us know in advance. Because it may be delayed.
Our packages will send from the studio location (CA/NY) that can ship the fastest.
In addition, Whenever there is a time around Christmas, the parcel delivery time is always a little slower than usual and there are often delays.
Packages purchased from the 10th may not be delivered before Christmas anymore, so if you mind that it won't be delivered before Christmas, please don't order your purchase or contact us first.
If you wish to get your purchase as soon as possible, we recommend that you set aside plenty of time.
Since logistics delivery is beyond our control, please contact us first if you have any questions.
Packages sent to AK, HI or PR take longer to ship than to other states, so if you mind waiting too long, please buy with caution or choose upgraded shipping when placing your order.
Featured items
Items
All Items
Reviews
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Kate on May 9, 2024
5 out of 5 starsGorgeous 1st birthday present for my niece - arrived quickly but two of the horses had popped out during transit. Very quick reply from the seller explaining now to quickly and easily fix. Fantastic service, would definitely recommend!
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Edward on May 7, 2024
5 out of 5 starsKajostore has sent more than 30 of these to my customers now. I love them, and they do too!
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Rod on May 5, 2024
5 out of 5 starsThis is the second music box I ordered from this shop. They are very well made.
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Petra on May 3, 2024
5 out of 5 starsVery easy transaction and product is just as described. Thank you.
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Jacqueline on May 3, 2024
5 out of 5 starsThis music box is so sweet and has such simplistic beauty. I know that my horse-loving son will adore it!
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Victoria on May 9, 2024
5 out of 5 starsThis is one of three that I purchased all personalised in different designs and colours. Each of the 3 recipients have loved 😍 them.
About kajostore
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Leather products We're also fond of leather products.Shirley will also design small leather products for ladies. -
Glass/Acrylic We make some unique lighting design items and we guarantee you won't see the same thing anywhere else. -
Custom Products The same product, with your personalized design, will become less ordinary! -
Wood products The products we sell are mainly made of wood, as we are more specialized in wood craft and design. -
We offer you beautiful, practical and reasonably priced products.
Some things do not do now, will never do in their lifetime.
Shop members
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Alexander Gerrard
Shop Manager, Customer Service, Photographer
I manage all the work of the shop and the graphic design of the products.I will communicate with every customer.
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Shirley Melton
Designer, Maker
Shirley is mainly responsible for the design and production of the products. She always has a lot of special ideas, and she can turn them into physical objects through her excellent craftsmanship. We cannot compare with her, haha.
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Jack
Maker, Marketer
Jack comes from China. He is mainly responsible for raw material sourcing and he can help us find many good quality raw materials at reasonable prices. He is also responsible for the production of our custom orders.He is a great guy！
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Ivy
Assistant, Shipper
Ivy is a friend of Jack. She has a lot of experience in online shopping and her addition to the team gave us a better understanding of how online shopping works.Ivy will also assist us in creating preview images and parcel delivery.
Production partners
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Jack
Guangzhou, China
He's a member of our team. He has large laser cutting machines that can efficiently make the parts we need for our products. Also because he has a lot of raw material resources in China, he can source the materials we need for us at a much lower cost.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: before item has shipped
More information
Frequently asked questions
Custom and personalized orders
We accept custom orders. Generally, it takes 5-7 more days to customize than the normal product. If the order time before the festival will be relatively extended, the details will be subject to our notice.
How to communicate with us effectively?
If you have any questions, please feel free to contact us for consultation (such as order preview, customization Suggestions, urgent orders, after-sales problems, how to install and use the product, even product improvement Suggestions, etc.), and we will reply to you within 24 hours.Please try to communicate with us through one Etsy's Message, so that we can check our communication records at any time to understand the problem. If you use email to communicate, sometimes your email will be blocked and we won't be able to see your message.
Where will the order be sent from
Our order will be sent from California in USA or Guangzhou in China. If your order does not need to be customized and the shipping address is within the United States, we will send it to you from California. If your order needs to be customized or sent to Europe, it will be sent to you from Guangzhou.
Items lost or damaged
If your package does not arrive within the expected time, please contact us. After we verify that the package has been lost (it can be confirmed within 3 days), we can make free resending or refund for you.
If your package is damaged by the time it is received, please contact us and take a picture of it to let us know exactly what happened to it. At the same time, we can make free resending or refund for you.
We do not accept any damage beyond the warranty period for free replacement or refund.Please refer to the listing description of warranty period（different products are different）
Seller details
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