Art Jewelry, Embroidery & Appliqué, Crafts

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About KatrinaGumal

Sales 667
On Etsy since 2011

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Shop policies

Last updated on April 29, 2022
Hi, there... Welcome to my Etsy shop!

Please read Shop Policies prior to purchase.

Thanks for stopping by. Have a great day and happy shopping! :)

Accepted payment methods

Returns and exchanges
In-stock / Ready to Ship Items:
If you are unhappy / unsatisfied with my product, please send me a convo and I will work with you to rectify the situation. In any case of exchanges / refunds, it must be made within 30 days of purchase. Item must be returned in its original condition and packaging. Any costs (postage, etc) incurred during the exchange / refund process must be paid for by the buyer.

Personalized / Made to Order Items:
Unfortunately, there will be no exchanges and refunds for personalized / made to order items.

Digital Items:
No refunds will be issued on digital files.
Payment is due immediately via PayPal to complete each transaction. All transactions are FINAL. Any request to cancel an order will be declined, so please make sure you've already made up your mind before submitting the order.
I ship worldwide (except to Israel).

I will ship all items within 3 days of receiving payment (sooner if possible). However, made to order items will be advised accordingly in each listing.

Unless noted otherwise, I ship to the address listed in the Etsy transaction, so please make sure that it is correct.

Domestic orders will be shipped via PosLaju.

As for international orders, all items will be shipped via Pos Malaysia Registered International Air Mail with a tracking number (tracking is however only up to the date of item's departure from Malaysia). Shipping time may vary between 10 - 30 business days, depending on your location.
For certain items, I've added options for shipping upgrade. You can choose either International Economy / Express Saver. International Economy will take around 7 business days, whereas the Express Saver takes about 3 business days. If you don't see these upgrade options in your shopping cart, kindly send me a message for more info :)

Since signature is required upon delivery, I cannot ship orders to P.O.Box address.

All international buyers are responsible for any custom and duty fees that may be charged at destination point.

I am not responsible for any loss/damage during postal delivery/service. For this reason, I recommend insuring your purchases. Cost varies based on the amount of insurance desired. If you want insurance, please contact me before purchase.
Additional policies and FAQs
I take great care to describe each piece accurately and to ensure that photos represent my work in true colour, but please remember that colours do vary on different monitors.

All photos have been magnified to show details. Please read item's description for the accurate actual size.