Owing to the personalised designs, our lead time can vary. Please view our homepage shopfront to see the lead times we are working to.
Customer orders are always welcome!
Accepted payment methods
Returns and exchanges
I don't accept returns, exchanges, or cancellations
Returns and exchange details
If your keepsake item is faulty, please contact us within 7 days where we will be happy to rectify the problem.
Accuracy of Information Provided
Please ensure that you have checked the accuracy of information for personalisation. Keepsake It cannot be held responsible for inaccurate spellings/dates.
Postage is to mainland UK. Please request a quote for all other locations - just drop us a line.
Our aim is to keep postage costs to the minimum.
We take the upmost care to ensure your gift arrives to you in perfect condition.
The boxed frame is securely packaged with protective wrapping. The large frame is tied with a bow and includes a 'Made with Love' tag. The small frame has a 'made with love' label on the back of the frame.
Additional policies and FAQs
Custom orders are always welcome; drop us a line with your enquiry and we'll be more than happy to advise on how we can help.