kiwihen

Kiwihen Design

Mountain View, California · 7480 Sales

kiwihen

Kiwihen Design

Mountain View, California 7480 Sales On Etsy since 2014

5 out of 5 stars
(1692)

Shop owner

Janice W

Contact

Janice W

Contact shop owner

Janice W

View all 98 items

Reviews

Average item review
5 out of 5 stars
(1692)
View all 1692 reviews

Updates

We now have 2 in 1 cases for those who want more protection to their phones! Available for both iPhone 6 and iPhone 6 Plus.

About

We make creative accessories and home & living goods with unique designs

We are two young and passionate entrepreneurs who have always wanted to start our own company ever since we graduated from college.

Kiwihen Design specializes in unique and quality smart phone cases. We have since expanded to create stickers, mugs, pillows and more! From design, to manufacture, to shipping fulfillment, we are the ones who handle everything from start to finish! Every item is carefully crafted and packaged to ensure that you have a satisfactory purchase.

Our mission is to bring smiles and happiness to every one of you through our unique and quality products!

Follow us on Instagram: @kiwihen
Follow us on Twitter: @kiwihenDesign
Like us on Facebook: www.facebook.com/kiwihendesign
Check out our website: http://www.kiwihen.com

Shop members

  • Janice

    Owner, Designer

    Hello! I am the owner of Kiwihen Design. I am in charge of the designs of all of our products!

  • Bo

    Creator, Photographer

    Hello! I am in charge of all the financials and marketing. I help make phone cases and mugs too!

  • The Chicken

    Assistant

    Hello! I am Kiwihen Design's logo inspiration. I just sit around.

Shop policies

Last updated on November 26, 2017

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Since every item is handmade to order, all sales are final. We do not accept returns or exchanges. Same applies to custom orders and purchases intended as gifts.

Refused packages and packages returned to us at the customers’ own will or without any notice will be charged a 50% restocking fee.

Buyers are responsible for the return shipping. All shipping fees are non-refundable.

If your packages' expected arrival time was delayed for whatever reason (caused by USPS, weather, public holiday, or any other factors), please note that we are not responsible for the delay and will not be able to offer any returns or exchanges even if you no longer need the item. Thank you for understanding!

Please double check that you have entered the correct shipping address. We are not responsible for any packages that have been shipped to the wrong or undeliverable address. We will not be able to resend the package to a new address and if the package gets returned to us, a 50% restocking fee will be charged. If you would still like the item, you would have to purchase it again. Thank you!

Please ensure that your entered shipping address is not of a temporary address that you may no longer be residing at soon (e.g. hotel, resort, dorm, traveling temporary stay etc.) as our items are handmade to order and they take time for us to make, and shipping delays that we have no control of do occur as well. So there is always a chance that the package may not make it to you on time. If you insist on sending your package to a temporary address, we will not be responsible for any packages that end up not being able to be delivered before you leave. No packages will be resent and no refunds will be processed either. Thank you for understanding!

Thank you for your time! Please let me know if you have any other questions!
Payment
Payments are accepted though PayPal or credit card.
Shipping
For Stickers:
To minimize your shipping cost, stickers will be shipped via USPS stamps inside an envelope. Please note that there will be no tracking information. If you would like to have tracking information, you may choose to upgrade to first class package. Please select your desired shipment option during checkout. This applies to both domestic and international orders.

For Phone Cases:
Orders will be mailed within 3 - 5 business days.

Domestic orders will be shipped via USPS First Class Mail.

International orders (outside of USA) will be shipped via USPS First Class Mail International with delivery confirmation. Please be aware that you may have to pay taxes imposed by your customs office.

By shopping with us, you have agreed and allowed us to ship your packages via the United States Postal Service (USPS). If you would like your package to be shipped via other shipping services, please contact us to discuss other options! Please note that extra charges may apply.

USPS's average shipping time once shipped:

Standard USPS first class mail: 3 - 5 business
Upgraded USPS Priority mail: 1 - 3 business days
Standard USPS international first class mail: 2 - 6 weeks
Upgraded USPS international priority mail: 6 - 10 business days

Please note that all the above shipment times are just average shipment time and may vary depending on many factors such as weather, custom clearance, public holidays and the efficiency of your local postal offices. We have no control of the package after we shipped it. We will not be responsible for any delays or lost packages in transit caused by USPS, weather or any other factors. Thank you for understanding!

Please note that the shipping charges include the shipping and handling fee.

Please note that purchasing priority mail will not make the processing time faster. Processing time will be the same as any other orders no matter what shipping option you choose. Thank you!
Additional policies and FAQs
All of our iPhone cases are tested on iPhones before shipping to ensure that it fits on your iPhone! Please make sure there are no stickers or any other decoration on your iPhone before putting on the iPhone case!

Please note that there may be color differences between the product picture and the real product due to the different resolutions and graphic settings on our computers, thank you for your understanding!

Our cases' camera hole and image position may vary among different devices since every device is of difference size and the image position may not be exactly the same as the one in the product picture.

Our cases are snap-on slim cases that add minimal bulk to your phone, allowing you to easily and quickly access all of your phone's buttons. While our cases do provide some protection, they are meant to be stylish accessories to your phone. Please note that they are not the tough protective kind of phone cases and may break if dropped. Please note we are not responsible or liable for any damages caused to the case or devices within, thank you!

By purchasing from our shop, you have read, understood and agreed to our terms, policies, and descriptions.

Custom orders:

We take custom orders based on our existing original designs in our store.