I currently accept payments through paypal. As soon as payment is received I will process your order and ship your items.

Payment is expected within 3 days of the purchase, or your order may be canceled.

6.5% sales tax will be applied to all orders in Ohio (USA). (Will not be applied to shipping or coupons.)

Custom orders must be paid in full before I start sewing.

***I DO NOT offer "free samples" or "Free trials" of any kind. I work hard on each piece and my time, energy and effort is valuable- just as yours is when you are at work. Therefore, it is not fair to myself or to those that pay for their items to provide freebies.***

Most items will ship out within 7-10 days after receiving payment. Some items are "made-to-order" and an estimated time will be given in the item listing.

Please allow up to 3-5 business days from date of shipping to receive your items (in the USA); other countries please allow 7-14 days (occasionally longer. Some countries take 3-6 weeks to arrive.).

If you are ordering a custom item, please allow 7-10 days for me to complete your items before I ship them. I can give you a more accurate time-line at the time of ordering.

Payment is expected on custom orders BEFORE I begin to make them. It often takes longer to make a custom item and I assign wait times on orders based on a first-come first-serve basis based on when payment was received.

I TRY very hard to use recycled, environment friendly, and "made in the USA" packaging. Occasionally, I will reuse bubble wrap and packing peanuts (if needed) from orders I have received. I figure that it at least gets 1 more use out of them before getting thrown away. :)

Most items can be combined for reduced shipping rates, as stated per listing.

Unfortunately there is the rare occasion that a package gets lost, damaged, or stolen during shipping. I will package and ship products based on their nature and in a way that should appropriately protect them during shipment. IF you find that something has gone awry in shipping, please contact me as soon as possible. I will work with you to resolve the issue. I may need some information from you to file the appropriate claims with USPS. If your item is damaged, I will ask for photographic evidence, as will USPS for their claims.
More often than not, if a package has not arrived the issue is that the delivery driver left the package in a different spot than usual, with a neighbor, or they have taken it back to the post office for one reason or another. I definitely recommend checking with your neighbors and your USPS driver/office to be sure that one of these is not the case.
International orders sometimes take longer to go through customs than expected, I ask that you allow up to 4 weeks for your package to arrive before we begin the process to declare it missing.

If your purchase is being sent as a gift to someone, please let me know, and we can make any necessary special arrangements in regards to gift wrap or packaging! If you order as a gift, I will include an invoice without prices. This allows the person to know where their package is coming from and who has purchased their gift.

If for some reason you are not satisfied with your items, please contact me and we will discuss the appropriate steps. This may mean returning items, minor repairs, and/or refunds.

If you pay for your items and decide that you need to cancel prior to shipment, please contact me and I will provide a full refund (items plus shipping). If an item is shipped and needs returned, original shipping costs will not be refunded, and the customer is responsible for return shipping costs (preferably through USPS).

I will only provide refunds up to 30 days after shipping. If an item is damaged during shipment or if I made a mistake in its creation, I will ask for photographic evidence and/or for the item to be returned. The customer is responsible for packaging and shipping costs to return items. If a replacement item is being provided, I will pay those shipping costs.

Pets (especially dogs) love to get ahold of plushies... and they often love them... to pieces! These items are not necessarily made with animals in mind, and I have seen several instances of damage done by puppies and large dogs (their favorites are Bacon Buddies, donuts, and horses). I am no longer able to provide repairs, refunds, or free replacements for these instances.

After receiving your items, please return to my shop and post feedback! This allows other customers know how much you like your items, and it lets me know if I am doing a good job! I will be sure to leave feedback also.

I am happy to complete alchemy and custom orders. Please notify me via a conversation. Once I complete items, I will post them in the shop under the "reserved" tab on the left sidebar. You may then go there to make the final purchase and checkout as usual. This will allow you to see images of the final order before you purchase it. If you are unsatisfied by what you see, please let me know and we can adjust accordingly before you make your purchase. Please allow me up to 14 days to complete your order, unless we make other arrangements. Orders MUST be purchased and paid in full before I begin working on them. These, and other alternate arrangements will determined and agreed upon through the "conversation" by both seller and buyer. Please save all of our conversations and other documentations until you have received your items and left feedback.

Gift certificates WILL NOT expire for AT LEAST two years from purchase date (based on Ohio rules and regulations regarding gift certificates). Your expiration date will be clearly visible on your gift certificate. If one is not present, your gift certificate will not expire!