knitty34

All pieces are carefully packed as to protect against shipping damage. That said, I know odd things can happen to the mail! If your item arrives damaged, please take a photograph of the damage before opening the package, as well as the product after it has been opened. Please convo me or email me at info [!at] kscdesigns.com with the photographs and the description of the damage. We will then decide if a refund or a replacement is required.

I want you to be happy with your purchase. If you are not satisfied, you may return your item within 7 days of receipt for a refund of the purchase price minus the shipping costs. Return shipping costs will be the responsibility of the buyer. After 7 days of receipt I cannot accept returns. Thank you!

KSC Designs accepts all major credit cards through Paypal or through etsy directly. If you require a different payment option, please convo me or email me at info [!at] kscdesigns.com. Sales tax will be applied to purchases within Illinois.

If you need to cancel an order, please convo me. Items that have already been shipped cannot be canceled.

Items are shipped via USPS. You will be able to choose the type of shipping (first class, priority, express, etc) during checkout.

For international shipments, please note: Once items leave the U.S. they are not able to be tracked past their last location here.

Unfortunately, you, especially if you are in the United Kingdom, may also be charged import taxes, customs fees, duties, or other charges by your home country when you receive the shipment. You are responsible for these fees. Unfortunately I can't control where, why, or how customs agents determine whether to charge you or not and, after shipping lots of overseas packages, there doesn't seem to be a lot of rhyme or reason to who gets charged. Please note that the USPS does not allow us to pay any taxes or fees for you on our end, prior to shipping. I mark all of my shipments "merchandise"; please don't ask me to mark them as gifts because it is illegal to do that. Thank you!

Standard shipment does not include insurance - if you would like insurance on your shipment please contact me before purchase. I do everything in my power to ensure your package is delivered safely, however if you choose not to purchase insurance, lost/undelivered packages will not be refunded or replaced.

Items are wrapped in tissue, and then in a bubble envelope or a box as required by their size. Each item should arrive to you in perfect condition. I do like to reuse like-new boxes, so please let me know if you prefer a brand new box.

Custom orders are available and welcomed! Please convo me on etsy or send me an email at info [!at] kscdesigns.com. Almost anything is possible!

I also offer gift wrapping for an additional fee dependent on the item. Please convo me or email me for details.

Please contact me for wholesale information.