krummenacker

Helen Krummenacker, artist/artisan

Marina, California

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Helen Krummenacker

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Helen Krummenacker

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Shop policies

Last updated on May 10, 2022

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If customers aren't satisfied, a store has failed.
All my items will be described as accurately as possible and any unknowns (I often work with unlabeled items in my supplies) will be acknowledged.

Accepted payment methods

Paypal

Returns & exchanges

See item details for return and exchange eligibility.

Payment

If I am making a custom order for you, I may require a partial pre-payment for supplies I would not otherwise have in stock. Custom items will be shown to you as work progresses for you to give feedback. Deadlines will be met or you will be informed about the problem and given the option of canceling.
If you cancel an order, I will have the option of selling the item to someone else. You will not be expected to make further payments; however, any prepayment will not be refunded as I am out of pocket for materials and may not find another buyer. There will be no negative feedback or other consequences for a cancellation.

Shipping

I usually ship first class, but may ship priority or parcel post if the item seems to require it. If you wish to upgrade beyond basic shipping, please contact me; I will be happy to accommodate you.
Please be aware of the customs rules for your country. Sometimes very obscure things are forbidden and I would hate for your purchase to get held up in transit because your government forbids the import of hats or glass. The US Postal Service pays attention to what they won't ship, not what other countries don't accept.

Additional policies and FAQs

I am happy to do wholesale and consignment. If you are interested me, contact me to discuss terms.