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Shop policies

Last updated on November 28, 2011
Welcome at Chasing Clouds! It's nice to meet you!
I've started Chasing Clouds in spring 2011 as a tool to share what I love and what I love doing - unusual colours, crazy structured batts, spinning, knitting and dyeing yarn.
I believe in small artists, small communities and keeping things as local as possible. I don't do fancy packaging, I recycle as much as possible.

Everything I do I do with love and respect! I'm looking forward to share ideas and inspirations and hear your story!

Please make sure that you take a look into my Shop Policies! I ship Everywhere, if you are out there and see something you like contact me for shipping details!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I want my customers to be 100% pleased and happy, so please contact me if you have a problem.
Paypal is preferred.
All items must be paid for within three days, otherwise I will have to cancel your order.

If you live in the Netherlands bank transfer is possible, please select OTHER as payment option and I will provide my account details. Please note that this option is really only available to citizens of this wonderful country.
All items are shipped from the Netherlands.

I do my best to keep shipping costs down to save you money. This might mean that I will ship a skein flat (it won't get tangled, don't worry) for a simpel reason:

if it doesn't fit through the opening of a post box the Dutch postal services consider it a parcel. If you don't mind a flat hank (instead of a twisted one) I can fit it in an envelop, which makes shipping cheaper. If you are okay with that please include a message when you submit your order, otherwise I will ship it as a parcel.

This works for one hank, everything above that I would need to ship as a parcel in any case!

I ship Everywhere, if your country is not listed please contact me for details!
Additional policies and FAQs
I've done my best to get an accurate photo of the colours but monitors vary and the colour may be slightly different in "person".

I am availabe for custom orders - spinning yarn, creating a hat, cowl, shawl, scarf, hand warmers. Just ask :-)

I'm also availabe as a teacher within the Netherlands - if you would like to learn how to knit or crochet or even spin please message me! I'm sure we can work something out!