LSLeatherSupply

📌 National Shipping:
Express postage upgrade available at checkout. Please note that selecting express shipping does not mean the order will be processed with priority. Orders are processed in the order they are received.
📌 International Shipping:
Standard Delivery: All parcels include a tracking number.
Express Delivery: Delivery times vary widely depending on your location. Note that express service may be suspended or significantly delayed in some areas. We will contact you if service to your country is affected.
📌 Important: All items are subject to possible delays.

I am not currently offering wholesale, but happy to arrange custom orders of single or multiple items if I have the stock available.

Non-delivery or damage issues are handled through Etsy's Purchase Protection program. Please submit the appropriate case directly from your order page. To facilitate Etsy's process, we are more than happy to provide relevant packing video footage if requested.

📌If your item arrived damaged:
Please file an “Item arrived damaged” case to request a refund.

📌If your order hasn’t arrived:
First, please check with your local postal service or customs office for any pending duties, taxes, or fees. If there are no outstanding charges and the Estimated Delivery Date has passed, please open a “Non-Delivery” case to request a refund.

For more information about the program, please visit:
https://help.etsy.com/hc/en-us/articles/7471925990807

US Customers: Delivered Duty Paid (DDP). Total at checkout includes all import taxes and duties. No additional fees upon delivery.
International Customers: For many countries, Etsy collects and remits applicable taxes (VAT, GST, Sales Tax etc.) at checkout. These are settled upfront and no further payment is required. Please note that additional customs duties may be levied by your country upon arrival and are not included in your order total. We recommend checking your local import regulations.

If a package is returned to us due to being unclaimed, unpaid customs fees, or an incorrect address, a reshipping fee will apply to cover the costs of postage and associated Etsy fees.

We have a 14-day return policy. Please contact us and dispatch the item/s back within 14 days from the delivery date. The 14-day period within which you are eligible to make a return under this policy commences on the date of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

PLEASE NOTE:

• The buyer is responsible for return shipping costs.
• Original shipping fees paid, U.S. tariffs paid, and U.S. customs processing fees are non-refundable unless the item arrives defective.
• U.S. tariffs and processing fees (plus AU$1.69 per order) vary by item: Leather Straps 15.73%, Chain Straps 16.72%, Hardware 44.22% of the item price.