LunaLapisCrystals

Genuine crystal jewellery, minimal with meaning

Belfast, United Kingdom
1,232 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Welcome to LUNA LAPIS - genuine crystal jewellery, minimal with meaning.

🇬🇧 FREE UK STANDARD SHIPPING!
🇺🇸 USA FREE SHIPPING ON ORDERS OVER $35!

SHIPPING TIMES: Royal Mail have advised that they are experiencing global postage delays, so please allow extra time for your item to arrive safely with you.

❗️INTERNATIONAL SHIPPING:

USA: Due to Covid restrictions and the heavy increase of shipping volume with USPS, please be advised that there may be significant delays and your order is likely to arrive later than estimated by Etsy. Any shipping delays will be outside of my control. I use International Tracked postage to USA so you will still be able to track your item as it makes its way to you.

EU: I am unfortunately unable to ship to all EU countries at the moment.

Shipping to the Republic of Ireland is unaffected and will ship as normal.

Announcement

Last updated on Aug 6, 2021

Welcome to LUNA LAPIS - genuine crystal jewellery, minimal with meaning.

🇬🇧 FREE UK STANDARD SHIPPING!
🇺🇸 USA FREE SHIPPING ON ORDERS OVER $35!

SHIPPING TIMES: Royal Mail have advised that they are experiencing global postage delays, so please allow extra time for your item to arrive safely with you.

❗️INTERNATIONAL SHIPPING:

USA: Due to Covid restrictions and the heavy increase of shipping volume with USPS, please be advised that there may be significant delays and your order is likely to arrive later than estimated by Etsy. Any shipping delays will be outside of my control. I use International Tracked postage to USA so you will still be able to track your item as it makes its way to you.

EU: I am unfortunately unable to ship to all EU countries at the moment.

Shipping to the Republic of Ireland is unaffected and will ship as normal.

Items

1232 Sales
 

All Items

Lauren D

Contact shop owner

Lauren D

Reviews

Average item review
5 out of 5 stars
(250)
See reviews that mention:
Quality 27 Shipping 30 Customer service 38

Updates

It’s Virgo season! (23 Aug - 22 Sept)
We all know a Virgo - they are usually found to be the organised, practical and level-headed one of your friend group!

Amethyst is a calming and grounding stone, making it a perfect gift for Virgos.

About LunaLapisCrystals

Sales 1,232
On Etsy since 2011

Genuine raw and cut crystal jewellery for bohemians and free spirits.

Hello and welcome to LUNA LAPIS!

Genuine raw and cut crystal jewellery for bohemians and free spirits.

Luna Lapis means Moon Stone in Latin, and the name is also inspired by my beautiful cat Luna!

I source beautiful, unique, genuine crystals to create minimal, contemporary jewellery with meaning.

I hope my new designs will appeal and inspire the bohemians and free spirits amongst you!

Follow me on Instagram, Facebook, and Pinterest and say hello!

Instagram: @LunaLapisArt
www.facebook.com/LunaLapisArt
www.pinterest.com/LunaLapisArt

Shop members

  • Lauren

    Owner, Creator, Maker

    Hi I'm Lauren, the creator of LUNA LAPIS LUNA LAPIS | Genuine raw and cut crystal jewellery for bohemians and free spirits The name LUNA LAPIS gets it meaning from Latin: Luna = Moon Lapis = Stone Luna is also the name of my beautiful little cat

  • Luna

    Muse, Boss

    Hi, I’m Luna the cat and I am the inspiration behind the name LUNA LAPIS. I keep the Human company in her studio and make sure she keeps up to date with orders. I am the boss.

Shop policies

Last updated on January 28, 2021
Hello and welcome to LUNA LAPIS!

Genuine raw and cut crystal jewellery for bohemians and free spirits.

Luna Lapis means Moon Stone in Latin, and the name is also inspired by my beautiful little cat Luna!

FREE UK SHIPPING!

Follow me on Instagram, Pinterest and Facebook and say hello!


Instagram: @LunaLapisArt
www.pinterest.com/LunaLapisArt
www.facebook.com/LunaLapisArt

www.lunalapisart.com

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
RETURNS
If you change your mind, I will happily exchange an item for another of equal or higher price up to 14 days after item has been dispatched.

If the new item you are exchanging it for is of a higher price, then the new item will be despatched once the difference in price has been paid in full.

Refunds or exchanges will only be given when I have received the returned items and inspected them.

Items returned for refund or exchange must not have been worn and must be in their original condition and packaging.

Please note if you decide to return or exchange an item, please contact me within 14 days of the item dispatch. Please contact me first before you post it back to me (so I know to expect it in the post).

Customers will be required to pay all shipping fees for exchange or refund (including return postage to you).

EARRINGS
Please note I can not refund or exchange earrings (or gift sets containing earrings) due to hygiene regulations - unless damaged during shipping, in which case you will receive a new pair.

DAMAGES
I take care when packaging items to ensure they do not get damaged during shipping. If in the unlikely event that you find your item arrives damaged in the post then please contact me immediately so I can take back your damaged item and replace your item free of charge.

UNDELIVERED ITEMS
I can not take responsibility for lost or undelivered items (if in the unlikely event your item is undelivered please inform me so I can raise an issue with Royal Mail and try to make it right with you).

It is the buyers responsibility to ensure that the postage address is correct and up to date, so please check this carefully at the time of order.
If you discover that you have given the wrong address, please contact me ASAP before the item is dispatched. As I use Etsy Shipping labels, they will check addresses are verified. If there is a spelling mistake or an abbreviation this can cause the address to be unverified and I will be unable to print your shipping label or will effect the post arriving to you. So please check your address carefully.
Payment
PAYMENT

I can only except payment by via Etsy.
Items are made to order and will be despatched within 2 - 5 working days* of receiving your full cleared payment.

*Please note that items can not be dispatched on weekends or during Northern Ireland/U.K Public Holiday periods, so will be dispatched the following working day.

❗️COVID-19 UPDATE - Please be advised that I am making less trips out to the post office during the current Covid-19 Pandemic, and have therefore updated my shipping times to reflect this. So please allow up to 1 week for your item to be made and taken to the Post Office to be dispatched. Please be advised that there may also be a delay with the postage services as the item makes its way to you.

USA: Please be advised that shipping to the USA is taking longer at this time, with an average of 4 - 6 weeks for items to arrive once dispatched.

CANCELLATION
Unfortunately items can not be cancelled or amended once payment has been made and the item has been dispatched.
However, if you have made an error (for example you have selected the wrong item or chain length) please get in touch with me ASAP before I ship the item so I can amend your order.

VAT / TAX
International/USA buyers may have to pay additional taxes to Etsy which Etsy calculate at the checkout.
Shipping
I NOW OFFER FREE UK SHIPPING!

❗️UPDATED SHIPPING TIMES: Please be advised that I am making less trips out to the post office during the current Covid-19 Pandemic, and have therefore updated my shipping times to reflect this. So please allow up to 1 week for your item to be made and taken to the Post Office to be dispatched. Please be advised that there may also be a delay with the postage services as the item makes its way to you.

From 2nd May, Royal Mail have advised that they are no longer delivering LETTERS and LARGE LETTERS on a Saturday in the UK.

Please bear this in mind that if your item was due to be delivered to you on a Saturday, this will now be delayed by one day so you should receive it on a Monday/Tuesday.

USA: delivery can take up to 4 - 6 weeks during this time due to regional delays.

I have removed Express Delivery (UK 1 day) during this time. Thank you.❗️

............................
DELIVERY

❗️COVID-19: Please be advised that there may be delays to the times below during the pandemic.

❗️USA/International: delivery can take up to 4 - 6 weeks during this time due to regional delays.

As my items are made to order, they will usually be dispatched within 5 working days* of receiving your full cleared payment.

UK SHIPPING
I now offer FREE UK STANDARD SHIPPING on all items! Items will be shipped via Royal Mail Second Class within the UK.

If you would like your item to arrive sooner* in the UK you can select the UK Special Delivery upgrade at checkout.
*PLEASE NOTE: the dispatch time of up to 5 working days will still apply, but once the item is dispatched and is received at the Post Office it will have priority shipping and should be delivered to you by 9pm the following working day.

UK FREE STANDARD SHIPPING
Items within the UK should arrive within 5 - 7 working days* of dispatch but I can not take responsibility for delayed delivery caused by Royal Mail.

You will receive an Etsy Dispatch notification when items are dispatched.

*Please note that items can not be dispatched during Northern Ireland/U.K Public Holiday periods, so will be dispatched the following working day.
Please note that during holiday periods, my dispatch time may increase to 1-2 weeks to account for an increase in orders.

❗️Please see my updated information regarding COVID-19 and shipping times.

UK TRACKED SHIPPING
Tracked shipping is available as an upgrade for UK customers. This can be purchased at checkout for an additional postage cost. For UK customers, select ’UK Special Delivery' which will allow you to track your item and have priority shipping.

USA / INTERNATIONAL SHIPPING

❗️COVID-19: Please be advised that there may be delays to the times stated below during the pandemic.

❗️USA/International: delivery can take up to 4 - 6 weeks during this time due to regional delays.

USA and International orders are shipped with Track and Trace so you are able to track your item once it is dispatched giving you peace of mind.

International delivery (E.G.: USA, Canada, Europe, Asia, Australia) will ordinarily arrive around 10 business days after dispatch, depending on airmail and local postage/shipping handlers/Customs.

Please allow longer for delivery during holidays and periods of high postage traffic (E.G.: close to Christmas) and bear in mind that in extreme circumstances delivery can take up to 28 working days. Unfortunately I am unable to advise on estimated delivery dates or shipping delays and any delays are outside of my control.

INTERNATIONAL DUTIES / CUSTOMS
Please note; International buyers (outside the UK) are responsible for any and all duties and customs charges that may be incurred, and are beyond my control.

PACKAGING
All items are beautifully packaged with care - perfect for a gift - and sent within an eco-friendly, protected, padded parcel for safe transit.


....................
IN A HURRY? / EXPRESS DELIVERY

❗️Please note that Express Delivery is currently NOT available during the COVID-19 Pandemic.

I am happy to offer an Express Delivery* option for UK orders (only) to arrive within 2 - 3 working days of placing your order. Express Delivery will be shipped via Royal Mail Special Delivery Guarantee (by 1pm the following day of accepting at the Post Office).

*Please note that Express Delivery is NOT next day delivery from when you place your order, it is next day delivery from when I make the order and take it to the Post Office.

For Express Delivery I would move your order to the top of my queue to make your order, but I would require that you allow me 1 working day to prepare your item and ship before 12noon the following day.
For example, if you place an order on a Monday morning and select Express Delivery it would be posted before 12noon on Tuesday, and will arrive with you on Wednesday. (Please note that Friday or Weekend orders will not be posted until Monday morning.)

Express Delivery will be charged at the standard Royal Mail rate of £6.50 for their Special Delivery, and can be selected at checkout from the drop-down shipping menu.

The Express Delivery option is different from the 1st Class Delivery option in that I will move your order to the top of the queue to speed up your order with Express. With 1st Class I will not move your order up the queue, it will just have a quicker postage time once I take it to the Post Office.

If you have any questions about Express Delivery, please send me a conversation message before placing your order and I will be happy to answer.
Additional policies and FAQs
GENUINE CRYSTALS

All my jewellery collections featuring stones are made with genuine crystals and will each have their own unique characters and colours. Please bear in mind that colours of the crystals may vary slightly than those listed, and shapes and inclusions will also vary.

Each listing uses professional photography that samples the collection. You will receive a similar crystal to the one pictured, but not the exact same crystal. Genuine crystals will each have their own unique characters and colours so please expect some variations to colour, texture, shape, inclusions/patterns and size. The beauty of each crystal is their uniqueness!

If you have a particular requirement that you would like of the collection shown, please send me a message BEFORE purchasing and I can check to see if I have a crystal that meets your needs.

CARE OF GENUINE CRYSTALS

Please note that crystals are genuine, and as such must be cared for properly to ensure they retain their natural, beautiful qualities.

All crystals will have their own properties, so make sure to research your crystal type before cleansing. As a rule, avoid harsh cleaning products and avoid contact with perfume, hairspray, moisturisers, makeup, etc.
It is also recommended you do not store your crystals in direct sunlight or in humid conditions, such as bathrooms and shower rooms.


FEEDBACK
I hope you are delighted with your item - and I hope that you will leave me positive feedback on Etsy and share your shopping experience with me to others!

If you have any issues at all with your purchase then please get in touch with me first so I can do my very best to make you happy before you leave feedback.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information, if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

i) as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
ii) when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list
iii) if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
iv) as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

i) Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
ii) Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
iii) Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
iv) Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

i) Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
ii) Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
iii) Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
iv) Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Lauren Dawson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at lunalapis [!at] hotmail.com

More information

Last updated on Aug 16, 2020
Frequently asked questions
Do you gift wrap?

All my pieces are beautifully wrapped with care, (either in re-purposed paper and an organza bag for plated jewellery, or in an eco friendly presentation box for Sterling Silver jewellery) so are ready to gift.

I also offer a 'Gift Wrap' option at an additional price which can be selected during checkout.

Gift Wrap items will be presented in a beautiful eco friendly gift box, wrapped in twine. A small handmade gift card (made by me!) will also be included with your message.

How do I care for my crystal jewellery?

My jewellery features genuine crystals, and as such must be cared for properly to ensure they retain their natural, beautiful qualities. You will receive a crystal care slip with each order explaining how to care for your crystal jewellery.

All crystals will have their own properties, so make sure to research your crystal type before cleansing. As a rule, avoid harsh cleaning products and avoid contact with perfume, hairspray, moisturisers, makeup, etc.

It is also recommended you do not store your crystals in direct sunlight or in humid conditions, such as bathrooms and shower rooms.

Please avoid storing your jewellery with any other jewellery pieces which have tarnished as this may affect the crystal/chain.

How do I care for my Sterling Silver or Plated jewellery chain?

My jewellery pieces are made with either solid Sterling Silver, OR are plated in 18K Gold or 925 Silver plating. Each listing will state the chain and hardware type.

To prolong the life of your jewellery I recommend the following:

• Avoid contact with chemicals (e.g.: perfume, moisturisers, soap, skin care products, hairspray, cleaning products, etc)
• Do not wear your jewellery in the shower or pool
• Store your jewellery in the organza pouch or box provided and not with other jewellery which has tarnished
• Do not store in humid environments (e.g.: bathroom)
• Do not wear your jewellery while working out as sweat can alter the PH of your skin
• Only clean jewellery gently with a soft, dry jewellery cloth.

Does your jewellery contain Nickel?

No, all of my jewellery pieces are Nickel free.

Can I get my necklace in solid Sterling Silver / real Gold Chain?

I offer a high quality solid Sterling Silver collection which can be worn daily and to last you for many years to come.

I also offer 925 Silver plated and 18K Gold plated collections designed for occasional wear.

Each listing will detail the chain and hardware type available for that collection.

I am hoping to launch a Gold Filled collection soon which is a higher quality and longer lasting version of gold plating.

Due to the very high costs involved with real gold, I have no plans to launch a solid gold collection.

Do you cleanse/charge crystals before posting?

I charge all my crystals under the light of a recent full moon. I also cleanse each crystal in a Selenite bowl before posting to customers.

However it is recommended that you cleanse or charge crystals yourself if you wish to do so. As crystals will pick up energies around them, they may have absorbed some negative energy on their shipping journey to you.

The easiest way to cleanse your crystal would be under the moonlight. I recommend you do this simply by placing your necklace on a windowsill indoors so the crystal can absorb the moonlight, but will be protected from the rain which could damage the jewellery.

Please do not leave your crystal necklace in humid conditions or direct sunlight.

Please see jewellery care info in my FAQs.

What is the difference between Express Postage and 1st Class Postage?

The Express Postage option is different from the 1st Class Postage option in that the Express will arrive sooner than the 1st Class option.

With Express Postage, I will move your order to the top of the queue to speed up the making time. Once accepted at the Post Office (before 12noon) your order will be sent via Royal Mail Special Delivery Guarantee (by 1pm the following working day).

With 1st Class I will not move your order up the queue, it will just have a quicker postage time than standard 2nd Class once I take it to the Post Office.

Please see my Shipping Policy for more information, or feel free to send me a conversation if you have any questions.

PLEASE NOTE: Express shipping is currently NOT available due to Covid-19.

I have ordered the wrong length of chain, can I have a new chain length?

Please take care to ensure that you have ordered the correct length of chain.

If you notice that you have made an error with your chain length order, please contact me BEFORE your item has been dispatched.

If you have noticed the error after your item has been posted, please contact me to discuss. As a new chain will have to be made, there will be an associated additional cost involved to cover materials and time, plus shipping.

In some instances where the chain is solid Sterling Silver, or the crystal pendant is attached to chain and can not be removed from the chain, then you will be required to return the necklace to me so I can make you a new necklace. Again, there will be an additional cost involved to cover materials and shipping.

I have a particular crystal necklace I would like made, do you take commissions or custom orders?

Unfortunately at the moment I do not have the time commitments to be able to take regular commissions or custom orders and I am only able to offer crystal necklace designs listed on my shop.

However, please don’t hesitate to contact me about a commission as I will see if I can help!