made4aid

Returns are accepted ONLY if an item is damaged, on delivery, or significantly not as described in the item listing and photos.

Handmade items will often have irregularities or unevenness which are not flaws, but which are part of the nature and character - and charm! - of hand-made work. Please note also that colours will look different on different monitors/devices, and please look at our photos carefully as these form part of our description.

Because of the fund-raising nature of this project, we are not able to pay shipping costs on returns, but will refund the cost of the item (excluding shipping) once a returned item is received by us in the original condition and packaging.

Most items come with insurance coverage up to £20. Please let us know if you wish to purchase additional insurance or would like your item sent with tracking / signed-for; there may be an additional cost for this.

All items sold by made4aid are covered by UK legislation.

Payment should be made at time of purchase please or within 2 days, unless previously agreed. Please make sure your Paypal/Etsy delivery address is correct before you complete payment.

Any refund (e.g. for combined shipping costs) will be paid to you once we have shipped your item.
Your purchase may be cancelled by made4aid if you have not paid within 36 hours, unless you have made special arrangements and/or contacted us.

Shipping costs are detailed with item listings. * Buyers outside the UK are responsible for any and all customs and import taxes or duties that may apply. We are not responsible for delays in processing at customs, this is out of our control.

We will mail to the address given in your Etsy order. We minimise packaging to save wastage and cost, use recycled and recyclable packaging and re-use packaging wherever possible. We do not normally send a printed receipt / invoice, please let us know if you do need one. If you would like your item gift wrapped, please contact us - there may be an additional charge for this. Your item will normally be shipped by the person who made and/or donated it from the UK, or sometimes another part of the world. Once your payment is cleared, we aim to ship within 5 business days (at most) of receiving payment, normally within 2-3 working days.

We will combine shipping where possible if you buy more than one item. Listing prices given for 'combined with' are only indicative of the maximum which could be charged; we cannot confirm combined shipping costs until we know which items you have bought. We only charge actual shipping costs, and for multiple purchases we will refund any overpayment over £1.00, unless your combined items are over £10.00, in which case they may be sent with tracking; the cost of this may affect any refunds. Please see returns and exchanges for further information.

Where shipping is from the UK, this is usually by Royal Mail second class or Royal Mail international for overseas buyers, and will include insurance up to £20. For items which cost over £20 shipping will include tracking/signature and insurance up to £100. Please let us know if you'd like to upgrade to first class or next day delivery, there will be an additional charge for this.

If your item does not arrive within the expected timescale, please contact us; we may ask you to wait a little longer, in the first instance, as some international deliveries can take up to 2-3 weeks. We will issue a full refund for any item that has still not arrived after 30 working days.

made4aid began in June 2009, selling online via a blog at: www.made-4-aid.blogspot.com.

We began selling via this Etsy shop in September 2010 and we welcome your feedback.

If you missed an item you wanted to buy, contact us - it may be possible to make a custom order for another the same/similar.

This Privacy Policy describes how and when I may collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.


1. Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly via Etsy messenger or email.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

* as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
* if you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a made4aid mailing list;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

I do not normally download, store or retain your personal information separately or outside/in addition to 1. records kept by Etsy, as part of my shop account, and 2. any information contained in Etsy emails and communications, or 3. any emails or communications that you might send me.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for only very limited reasons and in limited circumstances, as follows:

* Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as postal and delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services to ensure that your purchase reaches you safely.
* Business transfers. If I were to sell or merge my business, I might disclose your information as part of that transaction, only to the extent permitted by law.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time periods: 4 years maximum.

5. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
* Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. How to Contact Me

For purposes of EU data protection law, I, Sally Alsford, am the data controller of your personal information. If you have any questions or concerns, you may contact me at made4aid [!at] yahoo.co.uk. Alternately, you may mail me at:
Sally Alsford, 46 Heathwood Gardens, London SE7 8EP. United Kingdom.