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Shop policies
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Returns & exchanges
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Frequently asked questions
Custom and personalized orders
Contact me at madxmidwest@gmail.com to discuss custom orders. I will let you know what materials are available (ex; yarn colors, shoe sizes, etc.), how long it will take for your custom piece to be made and shipped and pricing for you request.
If you are ordering a custom pair of shoes, please note all shoes are purchased individually and the availability of certain colors and sizes will vary. Upon request I will communicate the options I have available and will do my best to make you exactly what you request.
Sizing details
If you order a pair of shoes that don't fit, I will offer a return or exchange within a week of delivery. Please note the specific sizing information in the product description section for each individual listing before buying.
Exchanges
Because all shoes are purchased individually from a third party, the availability of certain colors and sizes will vary. Upon request I will communicate the options available and will do my best to make you a replica of your original purchase or a new pair with any modifications you request.
Returns
I will offer a full refund for your purchase.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.