Payment should be made via Paypal or via Direct Checkout at time of sale.

You don't need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

If you have any trouble paying for an item please feel free to contact us to resolve the issue.

Please note that packages will not be sent out until payment has been cleared.

All purchases aim to be sent out to you within three to five days this gives us time to make and package your item, postage time is then added on top of this, if there is a problem our end in achieving this time frame we will contact you to discuss your options.

All UK orders are sent via Royal Mail standard 2nd class postage, Delivery time after we post items according to the Royal Mail website is currently 1-3 working days for UK orders. If you require recorded or signed for delivery please enquire for charges before ordering.

International shipping will incur a fee which is stated in each individual listing.

International Shipping:

Any customs and duty fees incurred due to international shipping are the responsibility of you, the customer.

Shipping Times:

3-10 working days for European orders.
1-3 weeks for US, Canada, Australia and the rest of the world.

UK POST: Please contact me if your item has not arrived within 2 weeks (10 working days) as it could be lost, please check first with your local post office to make sure they are not holding the item.

INTERNATIONAL POST: Please contact me if your item has not arrived after 3 weeks (15 working days) please check with your local post office first to check they are not holding the item.

AS A SELLER I AM NOT ACCOUNTABLE FOR ANY POST THAT IS RETURNED TO ME FOR NON COLLECTION FROM YOUR LOCAL POST OFFICE, I WILL RE POST THE ITEM TO YOU AT THE ORIGINAL POSTAGE PRICE YOU PAID AT TIME OF PURCHASING, THE BUYER WILL PAY THIS NEW POSTAGE FEE.

As a small business i am sure you can understand i can not afford extra postage costs as this is a regular occurance. If the item is lost or damaged this is a completely different situation. Lying about not receiving post is considered fraud and The Royal Mail do investigate each incidence :)

Please make sure that your Paypal information is up to date as we will post to your Paypal address unless you request that we send it to a different address.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, YOUR CUSTOM OBJECT, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information with:

ANY THIRD PARTIES YOU USE

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the YOUR COUNTRY and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Marie Goodchild, am the data controller of your personal information. If you have any questions or concerns, you may contact me at mariegoodchilddesign [!at] gmail.com