Announcement
Fine Jewelry Handcrafted in Melt'm Design Studio for your Everyday and Special Occasions
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Featured items
Items
All Items
Reviews
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alta on May 1, 2024
5 out of 5 starsbeautiful ring!! exactly what i wanted. got it for my partner’s bday and im sure they will love it. thank u!!!!
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Ellissa on Apr 21, 2024
5 out of 5 starsPerfect little studs that are beautiful, simple, and the perfect size.
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Lauren on Apr 9, 2024
5 out of 5 starsI’ve been wearing it for over a month now and unlike other earrings it has not tarnished in the slightest it is amazing and is an amazing piece of jewelry. 100000/10 recommend
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About meltemsem
Melt’m Handmade Jewelry: Minimalism with Meaning
Shop members
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Meltem
Owner, Designer, Photographer
I am in the art of hand-made jewelry since 2007.
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David
Maker
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Crystina
Shipper, Assistant, Customer Service
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Summer
Assistant, Maker
Production partners
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Gold 3D Casting
LA, CA
3d design, casting
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Gold Casting
LA, CA
Casting jewelry
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Privacy
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
More information
Frequently asked questions
Return and Cancellations
RETURN POLICY:
We gladly accept returns and refunds on most of the products up to 14 days after delivery. The buyer should contact us via Etsy message for the return within 7 days after the product delivery. Return policy is only valid for undamaged products. Furthermore, all custom orders and personalized items are non-returnable. Please check the product listing description for the return policy specific to that product. Items must be shipped back and received before refund is made. The customer is responsible for return shipping. Please include your order number with your return package.Please contact us if you have any concern about your purchase, we will be glad to solve it.
How to Return
Send us a message for your return or exchange request. Include the order number and a note for the return or the exchange. The buyer is responsible for the shipping cost. Once shipped, please send us the tracking number. We are not responsible for any lost and damaged package for your shipment back to us. Please make sure you seal your return securely and use the tracking option. If necessary, use a signature service and/or insurance.
Cancellations
You can cancel your order in the first 12 hours after your order is placed.
Processing Times
Melt’m Jewelry pieces, (custom, personalized or non-custom jewelry), are handcrafted by 20-year experienced craftswomen in our Redlands (California) Studio and made to order. For each piece, we provide the processing time necessary to prepare your order in its listing description before giving it to the carrier service.
Resizing the rings
If you ordered your ring in the wrong size, all our rings can easily be sized by your local repair jeweller. This service is usually quite affordable and avoids the inconvenience of shipping the item. If you do not wish to go to a local jeweller, we will happily resize your ring for a $30 sizing fee. Please send us a message before you send your ring back for re-sizing.
If you received a ring in a different size than you ordered, we will gladly resize your ring to be the correct original size ordered. Please send us a message before sending your ring back to us.
Resizing the Necklaces/Bracelets
If you like to have a different length of the necklace or bracelet than that you ordered, we will send you a new necklace or bracelet with a different length with a $20 sizing fee and with additional costs of longer chains, if any. Please send us a message for your resizing requests before sending the item back.
International Shipping
We send all international orders with DHL Express or UPS with very special discounted shipping options (except CANADA)
Please contact us for purchases from out of USA, additional details such as phone number may be needed for secure delivery of your packages. Remote area deliveries may lead to extra charges.
Buyer is responsible for duties and taxes. Seller is not responsible for the delays arising from the custom procedures over which she has no control.
FOR CANADA Sales Tax (GST) is not included in shipping cost. For some provinces, Etsy collects GST and ads it into final price. You can see it at the checkout. If GST is not included in the payment, your post office will ask for GST payment, before delivery of your package.
Shipping: Free Shipping and Other Shipping Methods
***Orders with free shipping go out with USPS First Class Mail with tracking.
*** We send the orders equal or more than $250 with signature requirement and insure them against the lost packages.
*** We send international orders with DHL express or UPS express. Canada with USPS First Class with Tracking. If you want to upgrade to DHL Express for Canada just contact us.
***If you prefer to upgrade your shipping method, we provide the following options:
USPS Priority
USPS Priority Express
DHL Express
UPS (with several options)
Seller details
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