Want the exclusive? Join the free VIP list here www.meluseena.net.
I'm social! Find me on Instagram as @lisa.falzon
Want the exclusive? Join the free VIP list here www.meluseena.net.
I'm social! Find me on Instagram as @lisa.falzon
Mary and Kristina on Aug 26, 2016
So lovely! Very nicely packaged; quick shipping. I am so pleased with this gorgeous piece of art. Thanks!
ricotva on Aug 26, 2016
Worlds of Emotion
I am Lisa Falzon - and thank you for visiting my world, Meluseena.
‘Meluseena’ is a dimension from my imagination, named in my youth, the world I retreated to to express myself.
Drawing emotions is my joy. My favourite feelings and concepts - inner strength, vulnerability, tenderness, womanhood, animal connection, love, protection, empowerment, safety, memory, magic and wonder - I explore these in the form of visual metaphors and the stories.
My love for animals and the natural world seeps through into my work as strong as my love for myth. And even moreso, you will feel through some of my works, I hope, my desire to empower women. There are dangers in this world, but they are surmountable. Meluseena is filled with positive message, it is the journey of the relentless caterpillar to the butterfly.
I hope above all to connect with the people who view my art, via feeling. This is what art is to me, it’s a bridge between two people that is not experienced via words, but via feelings.
The opportunity to engage in dialogue with people who make a connection with my work and want to collect it is a truly humbling one. And I am deeply grateful for every single person who supports Meluseena - your pennies keep my studio running, so that I can keep creating.
All the artwork you see on Meluseena is digital. I create it on a big graphics tablet - something like a digital easel (Wacom Cintiq is its official name) - and draw with a digital pen directly into my computer. Sometimes I will integrate photo textures to make paintings vibrate between the real and the surreal. With digital art there is no ‘original’ in the old sense of the world. In some ways I love this aspect of it even philosophically - where does my art ‘go’ when my computer is turned off?
I have come a long way since starting my shop back in 2008 where I did everything myself. As time went by I began to look for trustworthy, ethical, fair-trade people to help me create my products, so I would have more time to create art and connect with customers.
It felt great to find high quality products that I could stand behind 110% - and that were made for me and my dear customers not by some faceless company, but by nice people I know by name.
Meluseena has allowed me to do what I love for a living - but in addition to that, it has also allowed me to network with other small studios and in turn support them. It feels good.
It feels good to be able to see my art make contact with so many people too - I hope my dear that you are one of them. :)
I draw and design everything for Meluseena, coming up with new images and products to go on them. I source out materials, collaborate with manufacturers, and work hard at this business practically round the clock. I'm entirely self-taught.
I'm excited to be part of the Meluseena workshop and I'm here to answer questions and get things into the mail to make sure they get safely to YOU!
Antonis & his clock-making studio are the indie manufacturers that fabricate Meluseena's line of wall-art clocks!
The archival printers I use to create my prints are a top-notch business based in Texas, and they specialise in producing high quality reproductions.
Digital Textile Printers
This small indie company, based in USA, prints and ships all my textile products. Everything is printed and sewn in the USA and they work closely with me to produce lovely home and lifestyle pieces I'm super pleased to put the Meluseena tag on.
Book Maker Chiara
The lovely book-maker Chiara Torre of Etsy's own Celestefrittata lovingly prints and hand-binds the sweet Meluseena notebooks in Italy, from where they ship worldwide!
I love my customers and even those happy to just look at my art online. It's beautiful to connect in such a way with people I have never met.
I invite you to please skim all my policies before making a purchase - and any questions do contact me!
- Lisa Falzon
Accepted payment methods
All items shipping from my studio in Berlin will require a signature on receipt. So if your postal server does not find you home, you will probably have to pick it up at a depot or ring to arrange redelivery.
Prints ship from my professional print studio based in Texas, USA
Please allow 3-5 days for turnover, then
►5-10 days for transit within the States
►5-20 days worldwide.
✔ Jewelry + mirrors
► My jewelry and mirrors ship from directly from my studio Berlin, GERMANY.
► 3 day turn around time for mirrors
► 7-10 working day turn-around time for jewelry.
Please allow 7-28 days for arrival to an international destination.
► These ship trackably to locations outside Europe
✿ My clocks ship from Cyprus. They require 2-3 days creation time, then shipping times are as follows:
♥ - Europe: ~10 days
♥ - USA: ~15 days
♥ - Everywhere else: ~15 days
✔ Scarves + cushions
✿ Ship from the USA and require a 10-12 day processing time.
Please allow 10-28 days for arrival to an international destination after that
✿Notebooks ship from my bookmaker, Chiara, in Italy. They now ship trackably
✔ I will send you an email out when your package is sent.
Regardless where my items ship from, you will deal always with Lisa and Antoinette, the artist and assistant duo behind Meluseena.
What if I buy several SIMILAR items?
Shipping will combine automatically into one package for cheaper shipping on checkout. You will be able to see the total in your cart.
If you are buying more than 2 prints however, contact me and I can give you a better shipping deal! :)
Buying Several DIFFERENT Items?
Buy a print and a mirror, or a clock and a print?
Then they will come in two separate packages and sometimes I may not be able to combine shipping.
Can I track an item?
All items that CAN ship registered (trackable) already do, yay!
Can get faster shipping?
Contact me for faster shipping on prints shipping to the USA - no other faster shipping options are available.
What if my package is taking too long?
Do not hesitate to contact me!
I will struggle upstream like a salmon to keep my customers happy!
Please purchase with confidence - as save if you have a very time-sensitive purchase (i.e. you need purchase in your hands in one week for a birthday) I can guarantee I am able to sort out any issues, always :)
Refunds and Exchanges
My policies might differ than those you are used to when dealing with big box shops - especially with regards to refunds, please read on!
►►►Cancellation?Just made an order but want to cancel or change it?
No problem, of course! - but please contact me right away. I might not always be able to cancel an order once time has passed if its been shipped already so just let me know as soon as you can.
These items ship trackably:
Prints to the USA via USPS
Cushions to the USA via USPS
Clocks to worldwide via Cyprus Post
Colouring books, mirrors and jewelry ship trackably only when travelling outside the EU, via Deutsche Post
Your tracking number will be on your receipt page, under the map - or contact me to get it. Use free online sites to track it (www.trackitonline,ru), as Etsy's API struggles with consistently displaying package trails.
In the event that you suspect a package lost and it has shipped trackably, we can look it up. Until an item shows up as delivered by tracking, it is my responsibility.
HOWEVER, PLEASE NOTE:
If the item is marking still reliably in-transit and less than a 1.5 month has passed, I will ask you to wait before refunding, as I cannot consider it lost.
► I cannot refund if a package is claimed by the customer as not arrived, but is showing up as delivered by the postal company. In this case, an investigation will be launched by the postal company I use, as they take these claims very seriously due to fraudulent claims of non-receipt.
I will refund an item that was returned to me due to non-pickup or unsuccessful delivery attempts by you post office only after it has arrived back at my studio, and this will be minus the cost of the shipping.
If the package cannot be found and has not shipped trackably
Please contact me immediately if something weird seems to be afoot!
Extremely rarely, you might receive a clock that does not work as soon as you try to turn it on, or a broken mirror or bent print ( We check everything before sending it out - but accidents happen!)
If so - contact me immediately and we can sort something out right away.
►►►Received the item but had a change of heart?
Like all honest shops I accept returns within an acceptable time frame of 7 days after you receive the order. Please contact me with your intent to return within 7 days, I will provide you with a return address (which might be overseas, depending where the item was shipped from) and I will refund you the cost of the item on receipt of the item.
I will need to be notified of the intent to return as soon as you have an intention to and within those 7 days. After that, I'm afraid I cannot offer refunds on 'change of heart' orders. I hope you understand that the items will have to be shipped back to me trackably so you can prove they were shipped, and I can only return the cost of item itself and not shipping.
►►► I hope you understand - I'm not a big box company and cannot offer refunds or exchanges on Meluseena treasures that were broken or damaged while lengthily in the buyer's possession, for instance, if a clock stops working or a necklace has broken months into the buyer's posession.
Additional policies and FAQs
Also, if you have any problems before or after purchasing, don't hesitate to contact me.
About my Art Prints:
♦ My prints are lovely giclee prints, professionally out-of-house by my Texas-based expert archival printers.
They are true and beautiful reproductions of my work, on lovely thick (230 g/m²) archival paper with fade-resistant Canon Lucia inks.
I shopped around to partner with a manufacturer dedicated to both quality and also speed of turnaround, to provide my customers with the best service.
I am proud of these prints, and prototype each design for colour accuracy.
♦ Prints will ship with a card signed by me!
♦ The prints are placed in watertight sleeves and ship as follows:
5X7 and 8X10 - ship flat in unbendy enveloped
11X14 and larger - ship in tubes.
♦ By now most people realise that monitor brightnesses and colour ranges differ from machine to machine. I work on a calibrated monitor and focus on getting my work to match with my prototype prints - but this still might not be what you are seeing yourself on your device. Please allow for these differences :)
About my mirrors:
♦ I create all the mirrors myself in my studio, on a large badge-machine.
♦ Mirrors will come in cute Meluseena packaging!
♦ Mirrors are not waterproof or scuff-proof - keep them in their little bag when not in use.
♦ Mirrors are one-side mirrors, that is, not 'compact style', they DO NOT snap shut.
About my jewelry:
♦ My treasure jewelry in silver and gold were designed by Meluseena and created for us by a small indie jewelry studio in Europe. They are real jewelry so perfect for people with Nickel allergies.
♦ My interchangeable lockets are made for Meluseena by Polarity. These are more costume-jewelry, and should be avoided by metal allergy-prone peeps!
About my Clocks:
♦ Are made for me by Europe-based artisans in a small clock studio in Cyprus, the Mediterranean
♦ They rock, basically.
♦ They are made of hand-cut acrylic with a very brilliant reproduction of my designs attached to it.
♦ They are sturdy clocks despite their very affordable price and would make great gifts.
About my Notebooks:
I long-admired my bookmaker Chiara's cute Etsy shop before we even collaborated. So what a treat to be able to offer you my work on her little creations!
♦ They are handmade and ship from Chiara's studio in Italy
♦ Each part of them from the paper itself to the binding is handmade in a slow process, so you are actually getting something very precious here.
♦ They now ship trackably.
Frequently asked questions
Where do you ship from?
Our maker-elves have their workshops in different places, so they ship from different locations!
* Prints ship from : USA
* Mirrors & coloring books ship from BERLIN, (EUROPE)
* Cushions ship from USA
* Books ship from UK
* Clocks ship from CYPRUS, (EUROPE)
Will you ship registered/trackably?
* mirrors, colouring books, notebooks, clocks ship trackably WORLDWIDE (except EU)
* Prints ship trackably the the USA only
* Items travelling to the EU do not ship trackably
Can you combine orders?
If you are buying more than one item of the same kind that ship from the same location, we are happy to combine shipping for you!
Can ship multiples of:
* mirrors & colouring books can ship together
* Prints can ship together
* Cushions can ship together
* Clocks can ship together
* notebooks can ship together
If you're buying several, contact us and we'll set up a custom listing for you with the best ship price we can, with a better deal than Etsy's auto-shipping :)