MintandOcean

When ordering, please keep in mind that our current estimated processing time is UP TO 5-7 BUSINESS DAYS (excludes weekends + holidays). We will do our best to exceed these time estimates as much as possible, however with periodic heavier shop volume, severe inclement weather (i.e. flooding, power outages, hurricanes, blizzards), supply vendor delays, etc. we may need just a little more time to fulfill. Etsy automatically will email you with your shipping/tracking information once your order is complete. Thank you immensely for your patience and understanding!

Our fresh, made-to-order Sea Moss Gel ships chilled with an ice pack via USPS Priority or Priority Express (per your selection). We kindly ask to please refrigerate *immediately* upon arrival and before consumption. We ask that you check your tracking updates periodically to help optimize & preserve freshness. Depending on your location, your Sea Moss Gel may arrive at room temperature - this is normal. *WE ARE NOT RESPONSIBLE FOR PRODUCT SPOILAGE LEFT UNREFRIGERATED PAST DELIVERY, WITH THE EXCEPTION OF USPS DELAYS.* As always, feel free to message us anytime with any questions / concerns!

We recommend up to 4 weeks in the refrigerator and up to 3 months in the freezer. When freezing, please store in a freezer-safe container (as glass can sometimes crack) and thaw in a room-temperature water bath (warm or hot can deteriorate minerals and thicken gel).

We currently accept exchanges for unused, non-edible products only.

For all exchanges, please message us within 7 DAYS OF DELIVERY. Product(s) must be *completely* unused / in their original condition - NO exceptions. Please Note: edible products are not eligible for exchanges due to shelf-life & sanitary reasons, except in cases of damages or defects (please see our Replacement + Refund Policy). Buyers are responsible for return shipping fees. Upon our receipt/inspection, we can issue a replacement for an even exchange (cannot be combined with refund).

We currently offer replacements / refunds for products that are damaged / defective / incorrect upon arrival.

For all replacements / refunds for damaged, defective + incorrect items, buyers must contact us within 7 DAYS OF DELIVERY. No refunds accepted outside of our 7-day window. Buyer has the option between a one-time replacement of the identical product(s), inventory allowing or refund. Please Note: in instances of missing or lost packages, please message us so that we may assist with a USPS search. We do not automatically assume responsibility for missing USPS packages.

Yes! Please message us for complete details or for any questions.

You guessed it - message us! :)