missinglinknyc

Store Policy for The Missing Link

Last updated: 7/20/23

Welcome to The Missing Link! We are thrilled to have you as our valued customer. Please take a moment to review our store policy, which outlines important information about your rights as a customer and our responsibilities as a seller.

1. Privacy Policy:

At The Missing Link, we are committed to protecting your personal data and ensuring your privacy. We handle your information securely and in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. For detailed information on how we collect, use, and protect your personal data, please read our GDPR-compliant Privacy Policy.

2. International Buyers and Duties:

If you are an international buyer, please note that you may be subject to customs duties, taxes, or fees imposed by your country. It is your responsibility to understand and comply with your country's import regulations and fees. Any additional charges related to customs are your responsibility and are not included in the item price or shipping cost.

3. Shipping and Insurance:

We take great care in packaging and shipping your orders to ensure their safe delivery. However, once the package is in transit, we cannot be held responsible for any lost, stolen, or damaged items. To safeguard your purchase, we recommend considering shipping insurance during checkout. Please note that any insurance costs are separate from the item price and shipping charges.

4. Our Commitment to Quality:

At The Missing Link, we strive to provide accurate descriptions and high-quality photographs of our products. However, please be aware that photography lighting can sometimes affect the appearance of colors. Colors may appear slightly different in person than they do on your screen due to variations in lighting conditions. We make every effort to accurately represent the colors of our items, but please understand that slight discrepancies may occur.

5. Customer Service:

Your satisfaction is our utmost priority. We are dedicated to providing excellent customer service and ensuring a positive shopping experience with us. If you have any questions, inquiries, or concerns, please don't hesitate to contact us. We will respond to your messages promptly and work with you to address any issues.

6. Reviews and Feedback:

We highly value your feedback and encourage you to leave a review after receiving your order. Your reviews contribute to our ongoing improvement and help other customers make informed decisions. If you encounter any issues with your purchase, please reach out to us directly before leaving a review. We are committed to resolving any concerns and ensuring your satisfaction.

7. Returns and Exchanges:

We want you to be completely satisfied with your purchase from The Missing Link. If, for any reason, you are not happy with your order, please contact us within [number of days] days of receiving it. We will work with you to address any concerns and explore possible solutions, including returns or exchanges. Please note that return shipping costs may apply unless the return is due to an error on our part.

8. Unsolicited Messages:

At The Missing Link, we respect your privacy and comply with Etsy's policy regarding the use of buyer information for unsolicited messages. We will never use your personal information for marketing or promotional purposes without your explicit consent. You can review Etsy's Privacy Policy for more information on how your data is handled and protected.

9. Changes to Store Policy:

We may update our store policy from time to time to reflect our current practices and comply with applicable regulations. Any revisions will be effective immediately upon posting on our Etsy store. We recommend reviewing this policy periodically to stay informed about any changes.

If you have any questions or need further clarification about our store policy, please contact us through the Etsy messaging system or using the contact information provided below. We are here to assist you and ensure your shopping experience with The Missing Link meets EU standards.

Contact Information:
- Email: info@missinglinknyc.com
- Phone: 1+646-345-8514

Thank you for choosing The Missing Link. We appreciate your support and look forward to serving you.