mochiellystudio

Privacy Policy

This Privacy Policy describes how Mochielly Studio ("we," "our," or "us") collects, uses, and protects your personal information when you purchase from or contact our Etsy shop.

At Mochielly Studio, your trust means everything to us. We believe shopping for digital products should feel safe, simple, and worry-free. That's why we're committed to handling your personal information responsibly and being transparent about how it's used.

By purchasing from or contacting our Etsy shop, you agree to the practices described in this Privacy Policy.

Information We Collect

To complete your order, Etsy provides us with certain information that you have authorized Etsy to share with sellers. This may include:

- Your name
- Email address
- Payment information (processed securely by Etsy)
- Details about the products you purchase
- Any additional information you choose to provide when contacting us through Etsy Messages

We only collect the information necessary to operate our Etsy shop, fulfill your order, and provide customer support.

Please note that your purchase is also subject to Etsy's Privacy Policy, which explains how Etsy collects, stores, and processes your personal information.

How We Use Your Information

We use your personal information only as necessary to fulfill our contractual obligations to you, operate our Etsy shop, and comply with legal requirements. This includes:

- Processing and fulfilling your order
- Delivering your digital products
- Responding to questions and providing customer support
- Resolving issues related to your purchase
- Complying with Etsy's Seller Policy and Terms of Use
- Meeting legal, tax, and accounting obligations
- Maintaining and improving the quality of our products and customer experience

We do not sell, rent, or use your personal information for unsolicited marketing purposes.

Legal Basis for Processing Personal Information

If you reside in the European Economic Area (EEA), the United Kingdom, or another region with similar privacy laws, we process your personal information based on one or more of the following legal grounds:

- To fulfill our contractual obligations and provide the products or services you purchased.
- To comply with legal and regulatory obligations.
- For our legitimate business interests, such as providing customer support, maintaining business records, and improving our shop, provided those interests are not overridden by your privacy rights.

Information Sharing and Disclosure

We respect your privacy and only share your information when necessary to operate our business or comply with legal obligations.

Your information may be shared with:

Etsy

To process your order and enable us to comply with Etsy's Seller Policy and Terms of Use.

Trusted Third-Party Service Providers

Such as payment processors, accounting or tax professionals, and other service providers who assist us in operating our business. Information is shared only when necessary to provide our services or meet legal obligations.

Legal Authorities

When required to comply with applicable laws, legal proceedings, government requests, or to protect the rights, safety, and security of our business or others.

We will never share your personal information for advertising or marketing purposes without your consent.

Data Retention

We retain your personal information only for as long as necessary to:

- Fulfill your order
- Provide customer support
- Comply with tax, accounting, and legal obligations
- Resolve disputes
- Enforce our agreements

Business records may be retained for up to seven (7) years, or longer if required by applicable law.

International Data Transfers

Because Etsy operates globally, your personal information may be transferred to and processed in countries outside your own. Etsy and its trusted service providers use safeguards designed to protect your information in accordance with applicable privacy laws.

Your Privacy Rights

Depending on where you live, you may have the right to:

- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where permitted by law.
- Object to or restrict certain types of processing.
- Request a copy of your personal information in a portable format.

Please note that we may be required to retain certain information to comply with legal, tax, or regulatory obligations, even after receiving a deletion request.

If you would like to exercise any of these rights, please contact us through Etsy Messages.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or Etsy policies. Any updates will be posted in our Etsy shop, and the revised version will become effective immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please feel free to contact us through Etsy Messages.

We'll do our best to respond promptly and assist you however we can.

Thank you for choosing Mochielly Studio. We truly appreciate your trust and are committed to providing you with a safe, transparent, and enjoyable shopping experience.