NgoCreations

Laser Cut Cake Toppers, Signs, & More - EST 2013

Alhambra, California On Etsy since 2017

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

NgoCreations

Laser Cut Cake Toppers, Signs, & More - EST 2013

Alhambra, California | 28,408 Sales

Announcement    [ COVID-19 UPDATE ]
We are still processing & shipping orders during this time. We always take extra care and safety when packaging orders. No one who is sick handles any product or package. Please expect delays in shipping which is out of our control. Thank you for your support in our small business!

[ ABOUT Ngo Creations LLC ]

Established in 2013. We specialize in making meaningful & beautiful laser cut wood cake toppers, signs, guestbooks, ornaments, earrings, & keychains. A majority of our products are made from wood, unless stated otherwise. We design and make all of our pieces. Each piece is made with love for a special moment in your life (or someone you know) like a wedding, birthday, graduation, or other occasion. With proper care, your piece can last a lifetime.

[ OFFICE HOURS ]
Monday to Thursday 11am to 4pm. We try to respond to all messages within 3 business days.

We will be **CLOSED** the following dates:
- Closed ALL Federal Holidays
- Closed ALL Fridays & Weekends
- No shipments made when USPS is closed - expect delays due to COVID-19

[ Shipping Timeline ]
* We try to ship orders 1-2 times per week
* We send digital proofs every Sunday & Wednesday (when applicable)
* Most RUSH orders ship by Tuesday. RUSH orders must be PRE-APPROVEd & AUTHORIZED by us. You must also purchase Express mail. You are responsible for paying all rush fees and rush shipping service. In addition to informing us of your deadline via Etsy messages.

[ Featured On ] Wedding Chicks 2017, Orange Blossom Bride 2016, and Catch My Party 2016

Announcement

Last updated on Apr 26, 2020

[ COVID-19 UPDATE ]
We are still processing & shipping orders during this time. We always take extra care and safety when packaging orders. No one who is sick handles any product or package. Please expect delays in shipping which is out of our control. Thank you for your support in our small business!

[ ABOUT Ngo Creations LLC ]

Established in 2013. We specialize in making meaningful & beautiful laser cut wood cake toppers, signs, guestbooks, ornaments, earrings, & keychains. A majority of our products are made from wood, unless stated otherwise. We design and make all of our pieces. Each piece is made with love for a special moment in your life (or someone you know) like a wedding, birthday, graduation, or other occasion. With proper care, your piece can last a lifetime.

[ OFFICE HOURS ]
Monday to Thursday 11am to 4pm. We try to respond to all messages within 3 business days.

We will be **CLOSED** the following dates:
- Closed ALL Federal Holidays
- Closed ALL Fridays & Weekends
- No shipments made when USPS is closed - expect delays due to COVID-19

[ Shipping Timeline ]
* We try to ship orders 1-2 times per week
* We send digital proofs every Sunday & Wednesday (when applicable)
* Most RUSH orders ship by Tuesday. RUSH orders must be PRE-APPROVEd & AUTHORIZED by us. You must also purchase Express mail. You are responsible for paying all rush fees and rush shipping service. In addition to informing us of your deadline via Etsy messages.

[ Featured On ] Wedding Chicks 2017, Orange Blossom Bride 2016, and Catch My Party 2016

Items

28408 Sales
 

All Items

Ricky and Christina

Contact shop owner

Ricky and Christina

Reviews

Average item review
5 out of 5 stars
(6441)
See reviews that mention:
quality 686 shipping 910 customer service 518

About NgoCreations

Sales 28,408
On Etsy since 2017

Our passion is making beautiful things through design & laser cutting

We are a husband & wife team (hooray! 8.18.18). Each piece we create is made by us. And with proper care can last a lifetime ☆

We started our business together on December 25, 2013 with the purpose of making meaningful & beautiful pieces as keepsakes for weddings, birthdays, & other special events.

Our creations are inspired by love, typography, and all things beautiful ♡

We are so grateful & proud to be able to design & make our cake toppers, signs, and everything else that can bring you and your family joy!

We can't wait until we have the opportunity to create a beautiful piece for one of your life's special moments!

♡ Christina & Ricky

Shop members

  • Christina Vuong

    Owner

    Christina helps run the entire business, including design, buying, marketing, and all other aspects ☆

  • Ricky Ngo

    Owner

    Ricky brings all of our designs to life through laser cutting & woodwork, including paintwork ☆

Shop policies

More information

Last updated on Oct 10, 2019
Frequently asked questions
Can I receive a proof/preview of the cake topper and/or name sign before I make a purchase?

Digital Proofs are provided AFTER an order is placed (when applicable). We do not provide proofs before an order is placed.

*This applies to personalized laser cut cake toppers, signs, or custom laser cut work in general (excludes ornaments, listings with font samples, plate names, keychains, etc). Generic or statement cake toppers do not have a proof as the design will b the one reflected in the images of the specific listing.

Can you Call or Text me? or Can I Call or Text you?

No. Please contact us via Etsy messages only. We will disregard any request to call or text you.

Can you tell me what font you use or the name of the font?

Unfortunately, we do not disclose our font names. Any requests for this information will be disregarded.

What are your message response times?

We try to answer all messages within 3 business days of receiving it (EXCLUDES weekends, holidays, closed days, vacation period). Please do not request for a phone call or to email you outside of Etsy.

What are your holiday hours?

We do not ship on any major holidays or days USPS observes holidays including Thanksgiving, Christmas, Memorial Day, Veterans Day, etc. Please view our announcements for other special dates which may affect your order.

When will my order ship?

Please check your Etsy order invoice for the expected ship date. Add up to 3-5 business days depending on your shipping speed purchased. Generally we ship by or within the anticipated ship period. If we experience a delay we will contact you. If your ship date falls on a holiday, we will ship it the next following business day (excludes weekends). If you need a rush order, please contact us immediately to see if we can meet your deadline and if there is a need for upgraded shipping speed (fees may apply).

Estimated Transit Times:

USPS First Class Mail: 2-5 Business days
USPS Priority Mail: 1-3 Business days
USPS Express Mail: 1-2 Business days

We HIGHLY recommend Priority or Express mail if you need a faster delivery transit time.

What happens when I receive my item and it is damaged?

We are always sorry to hear that an item is received damaged. We definitely try our best to package the item to prevent it from breaking however, once the carrier is in possession of the item we are unable to control what happens to it during transit. If you received your item and it is damaged, please contact us immediately after receiving the item so we may better assist you. Do not throw anything away including the shipping box. If you contact us outside of the 30 days we are unable to assist you and you will need to place a new order.

Are your products painted on both sides?

Signs are not painted on both sides
Cake toppers are painted on both sides

Although some of our products are painted on both sides, all of our products are meant for FRONT facing only. Any imperfections to the backside are to be expected and does not warrant a replacement. All wood material is unique and different in addition to each item is hand painted so variances should be expected.