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About oonze
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Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: before item has shipped
More information
Frequently asked questions
Package is lost
I can do nothing if there is no tracking.
Are charms damaged? scratched?
For those charms which don’t have epoxy: charms aren’t damaged! They have a film protector in BOTH sides, I usually send them with that film.
Epoxy charms have no film.
And if it's damaged, please contact me!
Returned packages
If the package is returned I can send it again. I will confirm with you if the address is correct. Please answer asap. I will cover all expenses (not tracking).
I'm also open to other solutions.