First class shipping generally takes 3-5 business days to be delivered, while priority shipping generally takes 2-3 business days. Priority express shipping is the only shipping method that's guaranteed by the USPS, and is generally guaranteed to be delivered by 3p local time on the next business day.

If you'd like to message us your zip code, we are more than happy to provide you with a delivery estimate from the USPS if you need your items by a certain time.

Please note that Paperly unfortunately CANNOT accept responsibility for unexpected USPS delays, wrongly entered addresses (we are currently only able to ship to the address that comes through on an order), weather-related problems, obvious shipping damage, or general USPS issues.

Please check our shop announcement for any general shipping announcements and current turnaround time.

Most orders will generally ship within 1-3 business days of successful payment processing, except those are marked "Ships in 24 Hours". Those orders will ship within 24 hours of successful payment processing, Mon. through Fri. between 9a and 5p CT.

All orders come with USPS tracking numbers (unfortunately we do not ship via any other method than the USPS), and you should expect to receive your tracking number upon shipment.

If your order is on the larger side or if we are out of the office for a few days, you will be contacted upon receipt of your order with a more-accurate shipping estimate.

Definitely! We love shipping our products to all corners of the world, but if you are unsure as to whether or not you will be charged a customs fee upon receipt of your item(s), PLEASE INVESTIGATE THIS FIRST.

Paperly is NOT responsible for any unexpected customs fees, post office woes that result from an item being held/not delivered, or incorrectly entered international addresses (please TRIPLE CHECK your address, as the USPS does not validate international addresses - this is up to the buyer).

If an item is ordered, shipped, and attempted to be delivered, no refund will be provided if buyer refuses to pay customs fee or an incorrect address was entered.

Please leave AT LEAST 3 weeks for international packages to be delivered.

We use premium quality 65lb glitter card stock for our glittery papers, and high quality 50lb card stock for our solid papers. Please note that our glittery card stock has a white backing, while solid card stock is double-sided.

How thick IS that, exactly? 50lb card stock is a bit thicker than a business card & 65lb card stock is similar to heavy cardstock.

As far as colors go, we try to match the color swatches attached to our listings exactly but there is the potential for minor discrepancies due to lighting, monitor calibration, etc.

If you have concerns about how sturdy something will be or how exact a color is, let us know! We can easily double-side most of our products or send over photos of exact color combinations.

Absolutely, 110% yes! Custom orders are some of our favorites, so please don't hesitate to shoot us a message if you don't see exactly what you're looking for, or have questions about something that you see in our shop.

All toppers get sent out to you in a reinforced bubble-mailer, which is meant to give our picks a bit of extra padding during transit.

Cake toppers also come sandwiched between two pieces of cardboard, to try to minimize shipping damage or rough handling.

All toppers are packaged in clear cello bags to restrict movement during shipping.

We're doing our best to practice government-mandated social distancing procedures (especially when dropping off your goodies at the post office!), and are disinfecting our studio daily.

Please note, that there have been unfortunate and widespread USPS issues during this time. Since these are unprecedented times for everyone, we're doing our best to provide delivery estimates, offer faster shipping speeds, and communicate about any delays as we notice them, but please note that Paperly unfortunately cannot accept responsibility for the trajectory of our packages after they arrive at the post office.

No refunds will be issued for shipping delays outside of our control during this time.