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pezpet

Creating fabulously fun and playful hand crafted dog collars for you and your pet

Saint Clair Shores, Michigan · 644 Sales

pezpet

Creating fabulously fun and playful hand crafted dog collars for you and your pet

Saint Clair Shores, Michigan 644 Sales On Etsy since 2012

5 out of 5 stars
(183)
ruthie kiefer

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ruthie kiefer

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About

How it all began....

This all began with the adoption of a bundle of joy that had endless energy. His name is Jack and he has been my partner in this endeavor.

Since Jack is a good looking pointer, I wanted him to be stylish when we're out so I decided to make fun and affordable dog collars and leashes that I could change with the seasons.

I hope you find as much joy as Jack and I have!

Happy Playtime and Many Long Walks,
Ruthie and Jack

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Shop members

  • Jack Kiefer

    Muse

    I'm a very handsome German Shorthair Pointer who loves to run through fields, swim, and roll in anything that is dead and smells really good...to me anyways. Look I found a bone!

  • Ruthie Kiefer

    Owner

    I just love the joy I see on peoples faces when they select the perfect collar for their pup...making them happy and seeing how good their dogs look in my products...just tickles my heart...I love to spread the joy.

Shop policies

Last updated on March 15, 2016
Welcome to Pezpet! Thanks for shopping at our store!

I hope you enjoy it as much as Jack and I do. If you see things you like, please be sure to "heart" them. This way we can add a larger selection of the things you like.

Happy Walks & Playtime,

Ruthie and Jack

ps. A martingale collar is NEVER meant to be used as a tie out collar.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
Payment can be made through PayPal or Direct Pay with Etsy

Please make sure your address on Etsy is up-to-date and matches your address on PayPal.

Cancellation must be requested within 24 hours of purchase.

*** Address Accuracy ***
Please ensure your address is correct, as I cannot change the shipping destination if the address on your order is incorrect once an item has been shipped.
Shipping
Once payment has cleared item is generally shipped within 3 to 7 business days.

- Domestic Shipping - United States:

We ship USPS first class mail. All of our items are made to order so please allow 3-7 business days before shipping. You will be notified by email conversation once your purchase has shipped with a tracking number for your package.

-Shipping Upgrades-

Shipping upgrades are available at an extra cost. Items will be shipped USPS Priority Mail's 2-3 day service. Please note that this does NOT rush your order, it only upgrades the shipping speed. Priority shipping delays caused by weather, inaccurate addresses, or address changes are not the responsibility of the shipper.

*** Address Accuracy ***
Please ensure your address is correct. I cannot change the address delivery once the item has been shipped.

*See Return/Refund Policy

**If items are lost or the tracking map does not change, please let me know so I can submit a tracking request, but understand this tracking request, takes 5-7 business days for the USPS to respond to the request. If the request has come back "lost", don't worry, I'll make you a new collar and we'll try again.**
Refunds and Exchanges
I know you and your pet will love and enjoy our products, but if you need to exchange it or want a refund here are our policies:

RETURNS ON ALL ITEMS:

How long do I have to contact you?
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*You must contact me within three (3) days of receiving your order to ask for a return or exchange for a different size. All items are shipped with tracking numbers.

EXCHANGES: What if I ordered the wrong size?
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*If you ordered the wrong size for your pup you can easily exchange it for a different one. You only need to pay for return shipping. In order to ensure we get you the correct size, please convo me.

RETURNS: I Just Don't Like it! Its not what I though it would be...
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*The item being returned must be in new/unused condition for a refund. Buyer is responsible for return shipping.

RETURNS: When do I get my refund?
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*When I receive the returned item (which must still be in new condition), I will submit your refund to paypal or Etsy Direct. If the item is damaged or shows wear and tear, your refund will be minus a material replacement fee.

RETURN SHIPPING:
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You are responsible for shipping the item back to us prior to your refund or item exchange.

SIZING NON SIGHTHOUNDS:
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IMPORTANT:
When sizing for breeds that are not sight hounds, please take the measurement around the widest part of your dog's head.

Collar SIZE available: PLEASE READ MEASURING INSTRUCTION BELOW
Small (fits neck size 10-14", head size 12")
Medium (fits neck size 14-18", head size 16")
Large (fits neck size 16-21", head size 19")
X-Large (fits necks 18 - 26", head size 24")

How to Fit a Martingale Collar (for all breeds)

To measure your dog for a Martingale Collar, use a soft tape measure and measure three points
1) around the widest part of the head
2) behind the ears
3) around the neck (where the collar will sit).
As this is a slip-on collar, you should allow at least 2 inches larger than the widest head measurement to slide the collar on and off comfortably.
Additional policies and FAQs
Adjusting your Martingale Dog Collar:
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Your collar will be shipped in the smallest setting. Please use the adjuster slide to open the collar to the full length, then slip it over your dogs head. Once its sitting on your dogs neck, the collar should rest like a normal collar. You can adjust your martingale by moving it up to the narrowest part of the neck then,
pull upwards on the loop by holding it just behind the d-ring. The two metal slides should come together but not touch. If they touch, your collar is too large and it won't work as it should.

With the correct size martingale dog collar there should be at least a two inch distance between the two slides. This will ensure the collar will continue to tighten if the dog tries to back out of his or her martingale dog collar.

Collar Care & Washing Instructions:
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Hand wash in a sink with lukewarm water and a few drops of liquid laundry detergent. Lie on a towel to air dry.