pieceofART

PROCESSING TIME

Most “Ready to Ship” items will be dispatched within 1-6 business days. The processing time differs for made to order items and custom orders. For more information, please refer to the individual listing or/and our messages.

SHIPPING METHOD

My standard shipping method is First Class International Tracked Mail via Hellenic Post. I also offer Express shipping upgrades at checkout (via DHL EXPRESS/ FedEx or a similar Courier Service). A telephone number is mandatory for Express shipments.

SHIPPING/DELIVERY TIME

The Agreed Time for Delivery of Goods shall be 45 business days from posting (to accommodate for any delays due to unforeseen events like customs delays etc.).
For an estimated delivery time (not guaranteed) please refer to my shop announcement and the individual listing.

DELIVERY ADDRESS

Please make sure that your delivery address is correct when placing the order. Because of seller protection rules we will only ship to the address on the order. If a different address is requested after order, I will unfortunately have to cancel the order and start again.

UNCLAIMED PARCELS

If your parcel is returned to me marked as "Unclaimed" "Wrong address" or "Unknown", you'll need to pay again the shipping cost in order for me to re-ship it.

CUSTOMS AND DUTIES FEES

Buyers are responsible for any customs or duties fees that may apply. Sellers aren't responsible for delays due to customs.

RIGHT TO DECLINE AN ORDER

This shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.

CANCELLATIONS/ RETURNS/ REFUNDS

The customer may cancel for any reason from date of order until the end of 14 calendar days after the day of delivery to customer. You must send your cancellation notice before the cancellation period has expired, by post, email or via Etsy Conversations. I would prefer you to use Etsy Conversations for all Etsy orders so that records of communications are available to Etsy's administration. You may use the Cancellation Form provided but it is not essential.
I will reimburse you for your item and the initial standard shipping costs. Buyers are responsible for return postage costs. If you return only part of your order, you will be refunded the price of goods returned and delivery fees in proportion to the number of items returned.
Refunds will be made using the original payment method.
Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.
Once the item is returned & inspected a refund will be issued within 14 days. If the item is not returned in its original condition, the buyer is responsible for any loss in value, up to the full value of the order.
I don’t accept returns and cancellations for: Custom or personalized orders.
This cancellation policy does not affect your rights when I am at fault.

CANCELLATION FORM

EU regulations requires that I provide, before order, a "form" for you to cancel your order. Please print and use this form if you wish, but it is not necessary for you to use it:

To
Georgia Soulele
1515 Baranof
Kodiak AK 99615
United States
pieceofart.gs@gmail.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*],
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Name of consumer(s),
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Address of consumer(s),
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Signature of consumer(s) (only if this form is notified on paper),
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Date
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[*] Delete as appropriate.