Unfortunately I do not accept cancelations or refunds on digital download purchases since they are sent to the customer automatically by Etsy and are unable to be "returned to seller."

Partying with the planet in mind is our brand’s number one priority, which is why we choose to solely work with companies who are continually striving to do their part to be sustainable and responsible in their business practices.

Head to https://www.printful.com/sustainability-responsibility to learn more about our print-on-demand vendor, Printful.

Head to https://www.bellacanvas.com/eco-manufacturing to learn more about our apparel manufacturer Bella + Canvas.

We work with a print-on-demand drop shipper. They have locations all across the United Stares, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! We are very passionate about partying with the planet in mind so sustainability is very important to us. That is why we choose to solely work with companies who are continually striving to do their part to be sustainable and responsible in their business practices.

When unpacking a new onesie, shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to let it air out or if needed, wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please message us on Etsy or email us at PixelsAndPop@gmail.com within 48 hours of receiving it, with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!