plattermatter

We gladly accept returns that qualify -

Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery

Original shipping costs are non-refundable. Return shipping is covered by the buyer. Please ensure returns are safely packed to prevent any damage and sent with tracking to prevent USPS loss.

We don't accept exchanges, as vintage items are generally one of a kind. We do not accept cancellations if the order has been shipped.

The following items cannot be returned for a refund - anything that could be a hygienic concern, sealed or framed items which have been opened, dry clean only and items sold with a coupon code, discount, sale or clearance price. Stylist, party planners, or personal shopper purchases for clients.

If you are not 100% satisfied with your purchase, please contact us via Etsy within 3 days of your receipt. When your return is approved, you must return it to us within 7 calendar days and provide us with the tracking number.

When the item is received back in the same condition as it was shipped to you, a refund will be given. Original shipping costs are non-refundable. Return shipping is covered by the buyer. Please ensure returns are safely packed to prevent any damage.

We reserve the right to decline unapproved returns. Items not returned in the original condition are not eligible for the full refund amount and will be adjusted for loss of value.

Loss of value - worn or used, perfume smells, odors, stains, damage from trying on, etc

Contact us before purchase if you have time sensitive shipping requests. We do not ship overnight or expedited.

Orders ship from DFW (Dallas-Ft. Worth) via USPS within 1 to 3 business days. We will ensure your order is in possession of the post office on or before the 4th business day and provide you with a tracking number so you may request the estimated delivery date from USPS on-line tracking service.

We reserve the right to cancel an order if the date needed cannot be met by using standard USPS shipping methods. The post office can generally supply an estimated delivery date when tracking is used but this is never a guarantee.

Once the package is in possession of USPS, we no longer have control of your delivery options and timeline.

If the item is received damaged, be sure to take photos of the shipping container / packing materials / item itself and save everything. USPS has recently updated their website with this requirement -- You (the buyer) must retain the damaged item, packaging, and all contents until the claim is resolved.

If your package shows delivered via tracking but you did not receive it, you may request the GPS coordinates from your post office. If you feel the package was stolen or missing items, a police report or postal fraud claim may need to be filed to be eligible for insurance.

If your package doesn’t arrive as planned, a Missing Mail or Package Search Request can be filed on-line with USPS.

Orders should be placed by: Saturday December 12th, 2026

Due to high mail volume, we are seeing up to 2 weeks delay in deliveries once USPS is in possession of your order. Shipments to Alaska and Hawaii are especially affected as are oversized packages.

There will be no mail delivery on December 25th.

We reserve the right to cancel any order placed with an expedited / overnight request or a delivery date that cannot be met by the USPS mail system.

Shipping delays may occur due to holidays, weather conditions, security or IT issues, etc. We cannot control such factors, however frustrating they may be. An estimated delivery date is provided to the buyer by USPS when tracking is used, this is only an estimate, never a guarantee.

We provide detailed descriptions of our items, return policies and shipping. Depending on the device you are using, you may need to click the "learn more" / details button to expand the description window. Please feel free to contact us via Etsy for additional item information.

Only one coupon code will be accepted per order. We have the right to limit coupon usage and issue a refund to the buyer if our policies are not met or coupon use is unauthorized.

We do not match brick and mortar or on-line sellers discount offers, coupons, etc. We do not participate in make me an offer programs, "lowest price bargaining" or auction pricing.

We do not offer free shipping but are happy to provide a shipping quote for multiple item purchases.

Signature confirmation is required on items over $200.00.

We reserve the right to decline orders to reshippers.

Orders will be shipped to the address Etsy provides us. Anything returned due to an incorrect address will result in new shipping charges, which will be the responsibility of the buyer. There will be no shipping refunds on missing packages due to an incorrect address. Once a package is returned to us, you will be refunded the purchase price, minus the shipping charge and any fees the post office charges us to return your package.

We guarantee satisfaction to the tracked address that was provided at purchase. We do not offer refunds or returns past the tracked address due to repacking, poor handling or customs issues.

Vintage items have generally been pre-owned, used or displayed and will not be mint or in new condition. Even sealed or deadstock items will begin to age. We will note if an item is sealed in original packaging or new / never used with tags. Vintage items are over 20 years and most materials will show some natural aging.

We recommend comparing our measurements of the vintage garment / accessory to a similar item you love to wear. Our garments are measured flat. If you need additional measurements to ensure a great fit, please contact us through Etsy. Sizing will vary by decade.

The color of the item may appear slightly different in person than on the screen, depending on your monitor's settings or the type of device you are using.