polymerKay is taking a short break
Chloe Craighead on Dec 12, 20205 out of 5 stars
So happy with my purchase! Lovely finish and great customer service
Cat on Dec 6, 20205 out of 5 stars
Really great tree decoration, purchased as a gift, they will love it. Great quality. Despatched really quickly.
Edward on Feb 15, 20145 out of 5 stars
This arrived ahead of schedule and was absolutely perfect. The customer service was amazing too - thank you so much. I will be ordering another one soon. :-)
From my SuperShed
The story so far:
After being squashed by a car I found that I could no longer work full time (as an I.T. teacher), and so I started up a craft business which would allow me to work from home (or more specifically, a shed in the garden of my home).
I started off by selling and teaching polymer clay and papercrafts, then bought a laser cutter so now I also create laser-etched jewellery and homewares.
Owner, Maker, Designer
This is my outlet for the crafts that I create in my SuperShed - whether they are polymer clay beads and jewellery, pop-up cards, or laser-cut artwork and craft products.
Customs and import taxes
Returns & exchanges
I gladly accept returns and cancellations
I don't accept exchanges
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
Why do many of your items say "Handmade" when they're created with a laser cutting machine and not your actual hands?
The "Handmade" label is automatically applied by Etsy, so I can't change it. However, the laser-cut items are designed and created by me from scratch, and the designs are original, personalised and/or unique. So although the laser cutter is a machine, it's basically the tool that allows me to cut the original designs I create.
If you would like a genuinely handmade papercut (i.e. cut by me using scalpel and scissors) please contact me for a custom order.
Why does your Etsy shop say "I accept returns", but lower down says that custom or personalised orders can't be returned?
Custom and personalised orders (e.g. family tree artworks) take a long time to design and when finished they are also not usually suitable for re-selling to any other customers. So once the work has already been done, it's not possible to return these items if a customer has simply changed their mind.
However, I do allow cancellations within 2 hours of ordering the items, so if you have ordered by accident or found another product that you prefer then I'm happy to cancel and refund within 2 hours.
I also usually email customers a draft copy of the personalised design for them to approve before it is actually cut out, so we can both be sure that they will be happy with the final product.
Returns ARE possible if the item arrives damaged.