Welcome to Poly Personalized! My name is Heather. I'm a mom of a college age daughter, and I work full-time in the university world. My focus for many years has been financial aid and scholarships. Polymer clay is my main outlet, and I so enjoy using my mind in a more creative way. I'm very passionate about both jobs.
Poly Personalized evolved from my love of buying and packaging unique and custom gifts, many from Etsy sellers. When I made the decision to begin selling handmade items, the choice to sell on Etsy was a given. It allows me another outlet to be creative, use business skills and have customer interactions; all things I enjoy very much.
My work with polymer clay started in fall 2017 while several big life changes were occurring. I needed an uplifting outlet (beyond walking and books... I was reading like crazy). I found polymer clay by admiring handmade coffee mugs made out of pottery. After purchasing several from another Etsy seller for gifts, I started day dreaming about creating such pretty pieces. While I didn't take up pottery, I thankfully found polymer clay and ended up spending hours and days making bookmarks as family gifts for the holidays. This was the start, and thankfully not the end.
Now, here I am. All of the items listed are handmade by me, and I LOVE every minute of the process.
I really appreciate that you have taken the time to visit my shop!
Be sure to follow on Instagram: @polypersonalized
Thank you ~
Heather
PolyPersonalized is taking a short break
Reviews
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Teresa on Mar 14, 2022
5 out of 5 starsGot this for my cousin and his wife for their first grandbaby. They were thrilled with their gift but not as much as their new grandson 😉
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Kathleen on Jan 18, 2022
5 out of 5 starsI absolutely can not say enough about Heather! Customer service isn’t the right term, Heather truly cares about her customers and I felt that every step of the way! Can’t wait to use these absolutely adorable mugs to announce to the entire family that we are expecting. Thank you again and if you’re torn about placing an order…DO IT! :-)
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Vic on Jan 16, 2022
5 out of 5 starsLooks amazing! Cute wrapping and everything! Looks exactly like the picture.
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Logan on Jan 11, 2022
5 out of 5 starsThis shop was really good about answering questions and getting back to me. Also, I got my order in time for Christmas which couldn’t have been easy!
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Cierra on Jan 10, 2022
5 out of 5 starsOrdered Saturday and it arrived Monday. AMAZING customer service and super duper cute mugs. Everything is perfectly packaged. Will order again!!
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Heather on Jan 10, 2022
5 out of 5 starsThese mugs arrived very carefully packaged and in good condition. They are so cute and make a great gift for new parents!
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Etsy buyer on Dec 21, 2021
5 out of 5 starsGood quality, packaged well, and the new parents loved the mugs. Great idea for new parents. I highly recommend this gift.
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Etsy buyer on Nov 12, 2021
5 out of 5 starsThe mugs with the card were perfect for our pregnancy announcement to our parents. Nicely made and arrived quickly after placing the order!
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Jessie on Nov 12, 2021
5 out of 5 starsGreat seller! Custom made exactly how we asked and fast shipping, highly recommend!
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About PolyPersonalized
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Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
More information
Frequently asked questions
When will my order ship?
3-5 business days for the item to be made and dropped off at the post office. You will receive an email with a tracking number when I generate the shipping label.
I use USPS first class mail, which typically takes 3-5 business days to reach a U.S. destination once dropped at the post office. Please know that this is the typical delivery time. Some destinations may take longer, especially around the holidays and weekends. International shipping varies (typically 3-4 weeks) depending on the country.
If you are worried about timing, you can message me. I'll respond within a few hours during the day and will let you know if I can meet your needed timeframe.
Do you accept returns?
It is very important to me that you are 100% satisfied. If, for any reason, you are not fully satisfied, please message me right away. I want to make sure you are happy. I'll work with you to resolve the issue or offer a return if needed.
Do you accept custom and personalized orders?
Yes, I love receiving custom orders and will do what I can to incorporate what you are wanting. Please feel free to message me with your thoughts. I design and print in-house; therefore, I can adjust/accommodate most design change requests. I typically respond to messages within a few hours during the day.