PositiveInstinct is taking a short break
Noeline on Aug 28, 20215 out of 5 stars
Great communication, great product, thank you!
Harriet on Aug 10, 20215 out of 5 stars
Love this, looks so good and it’s so nice to be able to personalise it too!!
Tylers on Jul 28, 20215 out of 5 stars
Beautiful Mug, my friend loved it
Amie on Jul 25, 20215 out of 5 stars
Perfect seller thank you
MissMinki on Jul 23, 20215 out of 5 stars
Lovely item, well printed and a good size mug.
It was bought as a gift and the recipient loved it! Really good quality.
It arrived on time and was well packaged.
Jess on Jul 20, 20215 out of 5 stars
The mug arrived very quickly and is to a very high quality. I contacted Sarah to discuss a personalisation to the text and she was very friendly and accommodating. Thank you for such a lovely gift, I have no doubt that they’re going to love it! 😊
Heather on Jul 16, 20215 out of 5 stars
Very good communication with us, mug arrived safely in Germany :)
Isobel on Jul 14, 20215 out of 5 stars
Perfect mug! Absolutely love that you can add your own personalisation! It was so quick to arrive, came very securely packaged and is perfect!
Caroline on Jul 9, 20215 out of 5 stars
Great quality, personalised as requested. Great service
Naomi on Jun 24, 20215 out of 5 stars
Bought this for my friend as a graduation present, she loved it! and it's really good quality
The Positive Instinct Story
Hello and welcome to Positive Instinct's Etsy shop.
💕WHO IS POSITIVE INSTINCT?
My name is Sarah, I'm 23 years old and I am the sole owner of Positive Instinct. I started Positive Instinct in October 2017 after leaving my business administration job. I left with the aim to have my own business, be my own boss and to make a positive impact on people's lives...no matter how small! Since starting Positive Instinct I have also set up two other businesses: Digital Business Base and The Warwickshire Review where I help small businesses with their online marketing and showcase local businesses in Warwickshire.
💕WHAT IS POSITIVE INSTINCT?
Handprinted, ceramic mugs designed with meaningful messages that are delivered all over the world! Designed and handprinted by me, at home in Warwickshire UK using the sublimation printing process.
💕MY DESIGN INSPIRATION
My design inspiration mainly comes from my own personal recovery journey over the years and my desire to help others who are experiencing troubles in their lives whether it be mental, physical or emotional. My mugs are designed to be gifts (to yourself or others) that just keep on giving, both visually and practically...as they reinforcing their positive messages every time they're used!
💕WHAT MAKES POSITIVE INSTINCT DIFFERENT?
I handprint and package each mug myself to ensure only top quality products arrive at your door! I use the sublimation printing method to produce each mug by hand, so each one is ever so slightly different. The process uses high heat and pressure to ensure vibrant, long-lasting prints that are both dishwasher and microwave safe for added practicality. Each mug is shipped to you in a Positive Instinct break-proof box, so no need to worry about your order arriving broken. I try to be as environmentally friendly as possible so you will find virtually no plastic with your order.
P.s. Please reuse or recycle your mug box!
💕CAN'T FIND WHAT YOU'RE LOOKING FOR?
If you can't quite find the mug that you're looking for, you have a corporate request or bulk order please message via Etsy or email me (firstname.lastname@example.org) and I will help bring your ideas to life!
💕Thank you for reading my story, I would love to hear what you think of my shop; feel free to drop me a message and connect on social media too!
Owner, Designer, Customer Service
I started Positive Instinct with the aim of spreading positive messages, inspiration and laughter all over the world with something as simple as a mug. A mug is not only practical but can also be a treasured gift & daily positive reminder.
Returns & exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Digital downloads
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
All mugs are dishwasher and microwave safe - although hand washing is recommended to maximise print life.
Custom and personalised orders
If you would like to personalise a mug, please specify the following information in the personalisation box before placing your order...
- personalised wording/text
- colour of the text
- position of the text (it is not possible to print inside/underneath the mug or on/under the handle)
Example 1: 'Laura' in pink under the original design on one side
Example 2: 'I love you Tom' in black vertically opposite the handle (between the front/back original design)
If you need any help with what would look best for your customisation, feel free to drop me a message via etsy or email me email@example.com
Personalised/Custom orders can NOT be exchanged or returned
Positive Instinct uses 10oz Wycombe style mugs that are made from high-grade white ceramic. These mugs have a glossy white finish and RHINO coating (not real rhino) to ensure the design, printed on both sides, is vibrant and long-lasting.
All of Positive Instinct's mugs are hand-printed by me at home in Warwickshire, UK. I use the sublimation printing method to give every order a high-quality print.
Every mug is made to order, so unlike mass produced mugs, each one is ever so slightly unique.
Gift wrapping and packaging
Gift wrapping: is not available. However, you can include a gift message at the checkout which I will personally write by hand on a Positive Instinct notelet at no extra cost.
Packaging: The environment is very important to Positive Instinct, therefore all mugs are shipped to you in break-proof cardboard boxes that don't require bubble wrap or additional non-environmentally friendly packaging! Please try to reuse or recycle your mug box!
Yes! Please contact me for more information about wholesale or bulk order discounts.
DELIVERY TIME = PRINT TIME + SHIPPING TIME
Print time: It takes me 1-2 working days to hand print your order. If you need your mug by a specific date, please do message me BEFORE ordering and I will always do my best to accommodate.
Shipping time: will depend on your location & shipping method selected at the checkout...
2nd class = 2-3 business days
1st class = 1 business day
International standard = 3-5 business days
Signed & Tracked = 3-5 days
USA & REST OF THE WORLD
International standard = 6-7 business days
Signed & Tracked = 5-7 business days
Tracking is NOT included as standard!
If you want to be able to track your order, please upgrade your shipping method to 'tracked' at the checkout. If you don't select this option I will be unable to tell you the exact location of your item once it's dispatched & can NOT provide you with a tracking number.
Customs & Delays
International orders can get delayed at customs. I can not control or predict these delays, so please order well in advance of when you need your mug to avoid disappointment. I am not responsible for any shipping delays once your order is dispatched.
International buyers are responsible for paying any customs/taxes that may occur to their order once dispatched. I can not control or predict these fees and am not responsible for paying them.
I am not responsible for lost or stolen purchases AND/or for items that are shipped to the incorrect address. Please double check your address when you checkout as if an order is returned to me because of an incorrect address there will be a re-delivery fee charged to re-send.