PositiveInstinct

Rugby, United Kingdom

2.5k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (310)
8 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (310)
2.5k
sales
8 years
on Etsy
2.5k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (310)
8 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (310)
2.5k
sales
8 years
on Etsy

PositiveInstinct is taking a short break

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Sarah Cheney

Contact shop owner

Sarah Cheney

Reviews

5.0 (310)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About PositiveInstinct

Hand printed mugs with a meaningful messages

Sales 2,533
On Etsy since 2017

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Hand printed mugs with a meaningful messages

The Positive Instinct Story

Shop members

  • shop-member-photo
    Sarah

    Owner, Designer, Customer Service

    I started Positive Instinct with the aim of spreading positive messages, inspiration and laughter all over the world with something as simple as a mug. A mug is not only practical but can also be a treasured gift & daily positive reminder.

Shop policies

Last updated on Mar 4, 2020

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on Dec 17, 2025

Frequently asked questions

Care instructions

All mugs are dishwasher and microwave safe - although hand washing is recommended to maximise print life.

Custom and personalised orders

If you would like to personalise a mug, please specify the following information in the personalisation box before placing your order...

- personalised wording/text
- colour of the text
- position of the text (it is not possible to print inside/underneath the mug or on/under the handle)

Example 1: 'Laura' in pink under the original design on one side

Example 2: 'I love you Tom' in black vertically opposite the handle (between the front/back original design)

If you need any help with what would look best for your customisation, feel free to drop me a message via etsy or email me sarah@positiveinstinct.com

Personalised/Custom orders can NOT be exchanged or returned

Mug specifications

Positive Instinct uses 10oz Wycombe style mugs that are made from high-grade white ceramic. These mugs have a glossy white finish and RHINO coating (not real rhino) to ensure the design, printed on both sides, is vibrant and long-lasting.

All of Positive Instinct's mugs are hand-printed by me at home in Warwickshire, UK. I use the sublimation printing method to give every order a high-quality print.

Every mug is made to order, so unlike mass produced mugs, each one is ever so slightly unique.

Gift wrapping and packaging

Gift wrapping: is not available. However, you can include a gift message at the checkout which I will personally write by hand on a Positive Instinct notelet at no extra cost.

Packaging: The environment is very important to Positive Instinct, therefore all mugs are shipped to you in break-proof cardboard boxes that don't require bubble wrap or additional non-environmentally friendly packaging! Please try to reuse or recycle your mug box!

Wholesale availability

Yes! Please contact me for more information about wholesale or bulk order discounts.

Delivery Time

DELIVERY TIME = PRINT TIME + SHIPPING TIME

Print time: It takes me 1-2 working days to hand print your order. If you need your mug by a specific date, please do message me BEFORE ordering and I will always do my best to accommodate.

Shipping time: will depend on your location & shipping method selected at the checkout...

UK
2nd class = 2-3 business days
1st class = 1 business day

EUROPE
International standard = 3-5 business days
Signed & Tracked = 3-5 days

USA & REST OF THE WORLD
International standard = 6-7 business days
Signed & Tracked = 5-7 business days

Tracking

Tracking is NOT included as standard!

If you want to be able to track your order, please upgrade your shipping method to 'tracked' at the checkout. If you don't select this option I will be unable to tell you the exact location of your item once it's dispatched & can NOT provide you with a tracking number.

Customs & Delays

International orders can get delayed at customs. I can not control or predict these delays, so please order well in advance of when you need your mug to avoid disappointment. I am not responsible for any shipping delays once your order is dispatched.

International buyers are responsible for paying any customs/taxes that may occur to their order once dispatched. I can not control or predict these fees and am not responsible for paying them.

I am not responsible for lost or stolen purchases AND/or for items that are shipped to the incorrect address. Please double check your address when you checkout as if an order is returned to me because of an incorrect address there will be a re-delivery fee charged to re-send.

Seller details