Hand printed mugs with a meaningful messages

| Rugby, United Kingdom

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

PositiveInstinct is taking a short break

Sarah Cheney

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Sarah Cheney


Average item review
5 out of 5 stars
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Quality 51 Shipping 74 Customer service 51

About PositiveInstinct

Sales 2,533
On Etsy since 2017

The Positive Instinct Story

Hello and welcome to Positive Instinct's Etsy shop.

My name is Sarah, I'm 23 years old and I am the sole owner of Positive Instinct. I started Positive Instinct in October 2017 after leaving my business administration job. I left with the aim to have my own business, be my own boss and to make a positive impact on people's lives...no matter how small! Since starting Positive Instinct I have also set up two other businesses: Digital Business Base and The Warwickshire Review where I help small businesses with their online marketing and showcase local businesses in Warwickshire.

Handprinted, ceramic mugs designed with meaningful messages that are delivered all over the world! Designed and handprinted by me, at home in Warwickshire UK using the sublimation printing process.

My design inspiration mainly comes from my own personal recovery journey over the years and my desire to help others who are experiencing troubles in their lives whether it be mental, physical or emotional. My mugs are designed to be gifts (to yourself or others) that just keep on giving, both visually and practically...as they reinforcing their positive messages every time they're used!

I handprint and package each mug myself to ensure only top quality products arrive at your door! I use the sublimation printing method to produce each mug by hand, so each one is ever so slightly different. The process uses high heat and pressure to ensure vibrant, long-lasting prints that are both dishwasher and microwave safe for added practicality. Each mug is shipped to you in a Positive Instinct break-proof box, so no need to worry about your order arriving broken. I try to be as environmentally friendly as possible so you will find virtually no plastic with your order.
P.s. Please reuse or recycle your mug box!

If you can't quite find the mug that you're looking for, you have a corporate request or bulk order please message via Etsy or email me (sarah@positiveinstinct.com) and I will help bring your ideas to life!

💕Thank you for reading my story, I would love to hear what you think of my shop; feel free to drop me a message and connect on social media too!

Kind regards
Positive Instinct

Shop members

  • Sarah

    Owner, Designer, Customer Service

    I started Positive Instinct with the aim of spreading positive messages, inspiration and laughter all over the world with something as simple as a mug. A mug is not only practical but can also be a treasured gift & daily positive reminder.

Shop policies

More information

Last updated on Mar 4, 2020
Frequently asked questions
Care instructions

All mugs are dishwasher and microwave safe - although hand washing is recommended to maximise print life.

Custom and personalised orders

If you would like to personalise a mug, please specify the following information in the personalisation box before placing your order...

- personalised wording/text
- colour of the text
- position of the text (it is not possible to print inside/underneath the mug or on/under the handle)

Example 1: 'Laura' in pink under the original design on one side

Example 2: 'I love you Tom' in black vertically opposite the handle (between the front/back original design)

If you need any help with what would look best for your customisation, feel free to drop me a message via etsy or email me sarah@positiveinstinct.com

Personalised/Custom orders can NOT be exchanged or returned

Mug specifications

Positive Instinct uses 10oz Wycombe style mugs that are made from high-grade white ceramic. These mugs have a glossy white finish and RHINO coating (not real rhino) to ensure the design, printed on both sides, is vibrant and long-lasting.

All of Positive Instinct's mugs are hand-printed by me at home in Warwickshire, UK. I use the sublimation printing method to give every order a high-quality print.

Every mug is made to order, so unlike mass produced mugs, each one is ever so slightly unique.

Gift wrapping and packaging

Gift wrapping: is not available. However, you can include a gift message at the checkout which I will personally write by hand on a Positive Instinct notelet at no extra cost.

Packaging: The environment is very important to Positive Instinct, therefore all mugs are shipped to you in break-proof cardboard boxes that don't require bubble wrap or additional non-environmentally friendly packaging! Please try to reuse or recycle your mug box!

Wholesale availability

Yes! Please contact me for more information about wholesale or bulk order discounts.

Delivery Time


Print time: It takes me 1-2 working days to hand print your order. If you need your mug by a specific date, please do message me BEFORE ordering and I will always do my best to accommodate.

Shipping time: will depend on your location & shipping method selected at the checkout...

2nd class = 2-3 business days
1st class = 1 business day

International standard = 3-5 business days
Signed & Tracked = 3-5 days

International standard = 6-7 business days
Signed & Tracked = 5-7 business days


Tracking is NOT included as standard!

If you want to be able to track your order, please upgrade your shipping method to 'tracked' at the checkout. If you don't select this option I will be unable to tell you the exact location of your item once it's dispatched & can NOT provide you with a tracking number.

Customs & Delays

International orders can get delayed at customs. I can not control or predict these delays, so please order well in advance of when you need your mug to avoid disappointment. I am not responsible for any shipping delays once your order is dispatched.

International buyers are responsible for paying any customs/taxes that may occur to their order once dispatched. I can not control or predict these fees and am not responsible for paying them.

I am not responsible for lost or stolen purchases AND/or for items that are shipped to the incorrect address. Please double check your address when you checkout as if an order is returned to me because of an incorrect address there will be a re-delivery fee charged to re-send.