PPennee

Please get a current size by a jeweler before ordering a ring, especially in gold. Ring size can change in hot weather or if fingers swell. Wide rings can fit tighter than narrow ones. Please do not use string or printable sizers to get your ring size as they have proven to be inaccurate. I have disposable ring sizers in my shop which can be purchased or sent after purchase on request.
Select sample rings are available to exchange, if giving as a gift, ask if one is available or ask about my "gifting card".
Rings ordered in the wrong size-IF I can re-size, the first is free within 30 days up to 1/2 size larger. More than 1/2 size in gold will have additional charges. Shipping charges both ways is the customers responsibility.

I welcome custom orders and will work hard to make exactly what you want
*Cancellations of custom made to order jewelry are accepted within 12 hours
*I currently do not accept customer's stones for work
*I will not copy another artist's or licensed work as a custom request
*The nature of custom handmade means nothing will be "just like the picture" or an exact replica, there will be variations
*Hand stamped, hand engraved or design changes by customer are not returnable unless it's my error
*Discount coupons cannot be used on custom or personalized items
*If you are looking for a stone not in my shop, be sure to view the stone in person first. I cannot order stones "on approval"

Ready to ship, yes! Made to order, short answer is no. I make each item to order for you in your size and to your specifications. For custom made to order, I will be investing time and resources to make jewelry just for you. If you find there is an issue with your jewelry, I will work with you to resolve the problem.

Ready-to-Ship items may be returned for a refund or exchange minus shipping costs. Contact me within 3 days to initiate a return. In stock rings re-sized at your request to fit you are excluded.

Some items are eligible for exchange, Please ask in advance. There may be additional cost for different or larger materials.

All my wedding bands are contoured for comfort, filed and rounded with no sharp thin edges. This is differnt than "true" comfort fit made with a thicker material so the interior is visually domed inside against the finger.
Comfort-fit bands are recommended for wide bands over 5mm because they are easier to get over a large knuckle when putting your ring on or off. Since rings made in "true" comfort fit with a dome center are heavier, they cost more. If you don't have large knuckles, my regular bands are very comfortable. You may request any of my wedding rings ordered in a heavier comfort fit, just ask for pricing. If you are unsure, I recommend trying on both styles in person at a jewelry store before purchasing.

I offer a large selection of sterling rings, bangles and cuffs in the same or similar style and pattern for those who need to "try on" before purchasing expensive solid gold items. I do not make gold rings etc made to size to try on as it would be cost prohibitive.
Example: I don't know if the band will fit/look good with my engagement ring
If you cannot get to a jewelry store to try on the style and thinkness of a piece you want to purchase in gold, just contact me in advance to ask if a sterling similar is available. I will set up a private listing for you to purchase and you may return it for a full refund minus shipping within 14 days or keep it if you like.

I am sorry but this is not always possible. I make each piece iof jewelry by hand. I do not have large quantity stock items. I photo what has been previously ordered or original samples. I try to show a variety but it is not possible to have all combinations of size, stones and finish and variations of rings or side by sides that could be requested. I will do my best if I have it! It is not usually possible for me to photo your choices together in multi-stone rings.
I have a number of lifestyle photos throughout my listings- not every piece is on a live model but there are many similar items in my shop that may be on a model in the same section. I use a mannequin for most earring shots for hygienic reasons

Items in stock, ready to ship: next day excluding Sunday and postal holidays.
Custom and made to order: has an expected ship date on the invoice. I normally ship on or before that date. Customer may select a shipping upgrade for faster delivery.
Rush orders: meaning made and shipped in less than half the expected procssing time. Contact me first to see if I am able to meet your needs. I will move the order ahead of others and may have to rush order supplies. A rush fee will be invoiced via Paypal to cover costs. All rush order requests must have upgraded shipping to Priority or Express.

In all cases, double check your address on file to make sure it is current and correct. Old address, business addresss, wrong zip code all cause delays

I provide a 3 month warranty against loss of small accent stones- like flush set diamonds or gemstones. Unless damage is evident, there is no charge for replacement. After 3 months, cost of material is charged.
Any loss due to a workmanship error is fully covered e.g. solder failure
Earrings- I provide safety rubber stops for all ear wires to help prevent shrugging off an earring. I am happy to try to replace a lost earring if I have the material but there will be charges for the new item
Clasps- if a pendant is lost due to a defective necklace clasp during normal wear I will evaluate and replace if I have the materials available. I will need to have the clasp returned to determine coverage