prettystyledthings

Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Due to the high volume of orders that we create and ship every day we are unable to send photos or create samples before production and shipment. We sometimes share sneak peeks of customer items on our Instagram: @prettystyledthings

There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to Canada Post online to claim that amount. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim ** You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.

All orders will be processed in our standard 3-10 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days.

PRETTYSTYLEDTHINGS is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen -- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item -- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We cannot refund or cancel orders if they did not reach on time.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

Make sure to put all perfumes/lotions on before your jewelry. Avoid getting jewelry wet & keep away from any harsh chemicals. Remove jewelry before sleeping & store in a cool /dry place.

What are the sizing details? What if it doesn't fit after I try it on? A size guide is available in all listings. It is the buyer's responsibility to select the
correct size.