PygmyCloud

Gifts inspired by the great British weather

London, United Kingdom · 450 Sales

PygmyCloud

Gifts inspired by the great British weather

London, United Kingdom 450 Sales On Etsy since 2011

5 out of 5 stars
(167)

PygmyCloud is taking a short break

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Note from shop owner

Last updated on Dec 6, 2016

We're taking a short break! We'll be back shortly

Diana Stainton

Contact shop owner

Diana Stainton

Reviews

Average item review
5 out of 5 stars
(167)
View all 167 reviews

About

Whatever the weather

Pygmy Cloud is a little brand of weather themed gifts, stationery & home decor. We are inspired by the dreary drizzle of our home London, but aim to put a happy spin on the clouds & rain of England! All of our products are designed by the two of us, Diana & Dave, in our studio in Walthamstow. We aim to add wit and humour to everyday items, bringing a fun and playful element to household wares & stationery. We hope you like our wares as much as we enjoy designing them!

All products are designed & made in England. All paper goods are made using FSC approved materials.

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Shop members

  • Diana

    Owner, Creator, Photographer

    I base my homeware designs around themes and colour schemes I love - calming blues and pastel tones. Being from Britain, we love talking about the weather - I just like to put a happy spin on the rain & clouds.

  • Dave

    Maker, Designer

    Dave brought Pygmy Cloud to life with his illustrations and lots of our characters are based on his drawings. He also has a shop here: www.etsy.com/shop/HATCHart

Production partners

  • ALP

    Storrington, England

    An Eco Friendly printer

  • Fancy Prints

    Bristol, England

    A small fabric printing company

  • LMD

    Nottingham, England

    A laser company with a small team of two! Run my a couple north of England

  • Printed

    London, England

    A U.K based printer

  • Zap

    Middlesbrough, England

    Charm maker

Shop policies

Last updated on December 1, 2015
Welcome to our shop! Pygmy Cloud is a little brand of home decor & plushies run by Diana and Dave. Every product is designed in London for adults and children alike. Our Felt Cloud Coasters are our favourite and most popular product! We love making custom order so please get in contact if you have something special in mind. Please don't hesitate to contact us if you have any questions or just feel like saying hi.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
We accept payment via Paypal or credit/debit card - please pay at the time of checkout.

See the buyer's guide for instructions if you get stuck: www.etsy.com/help/article/339

If you wish to cancel an order after payment, please email me as soon as possible.
Shipping
We post via Royal Mail and aim to dispatch your item within 5 working days. If you need it sooner please let us know and we'll arrange a different delivery service for the extra cost. We might also be able to post it out a bit quicker too, we'll do our best to accommodate!

Please note that we are based in the United Kingdom.

Buyers are responsible for any duties and customs charges that may be incurred.

If you think your order is lost in the post, please contact us to discuss replacing or refunding the item.

Please check that your postal address is correct. If it is different to that stated on your paypal/etsy information, contact me asap.
Refunds and Exchanges
We hope that you are happy with your purchase. Every effort has been made to ensure that you receive a good quality item that is accurately represented in the photographs. Our computer screen is calibrated to show an accurate colour, however lots of screens vary.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Custom orders are exempt from being returned.*

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Please contact us to arrange a return at pygmycloudshop [!at] yahoo.com . Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a convo

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you are welcome to exchange it for another item. Customers are responsible for return shipping costs.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact us for the return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please mark non U.K. orders as "returns" on any customs labels.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Additional policies and FAQs
Please get in touch for wholesale or custom order queries.

For buyers outside of the U.K, please be aware that your order may incure customs charges. Sometimes customs can hold up parcels for a few weeks, this is unusual but possible.

All sales are subject to UK and EU law.