laceville store of lace and trim

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Shop policies

Last updated on May 10, 2022

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Welcome to our store, if you have any questions, feel free to contact us.

Most items we are selling, have more than listed, need more or less, just write to us.

We are offering high end embroidered trimmings and fabric from Swiss, Japan and Taiwan, quality and workmanship guaranteed.

We have been trying our very best to describe item as accurate as possible especially on color shade, which is quite personal and it shows different on each monitor. We do understand color matching is very important to your projects, I could provide DMC floss code upon request. Please also be noted that it does not mean 100% match, but a close approximation.

Returns & exchanges

See item details for return and exchange eligibility.


We accept paypal only


We send to address provided on Etsy, please make sure you give us the right address.

All orders are sent by Hong Kong Regular Airmail First Class (without tracking no.)

An optional $2.50 Registered Post is highly recommended for a safer way of delivery for tracking number is provided and you can trace it on your local post office website. The fee is for one shipment, not base on items, please contact for information before check out.

We hate to say that we are not responsible for lost mails and late delivery, but do hope you understand that once the packets left our hands, we do not have any control over it.

We are always glad to combine shipping, it would be $1.50 to $2 off each extra item.

All items would be sent within 1-3 working days after payment has been received in good order.

Posting would be made on Mondays to Fridays (Hong Kong time) only.

Additional policies and FAQs

All items listed are brand new unless otherwise stated.
All merchandises stored in a smoke free and pet free environment.
Some items are available in wholesale, please contact for info.