This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

Information I Collect

In order to fulfil your order, I need certain information from you (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also need to provide me with additional personal information (such as family names for my personalised advent calendars) which you can include in the checkout notes or if you contact me directly.

Why and how do I use your information?

I collect, use, and share your information:

• to fulfil your order, provide customer support or settle disputes;
• when you provide explicit consent to sign up to my mailing list via my website or request to be added directly in a message to me or at an event;
• if necessary to comply with a legal obligation or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use. Both my Etsy shop and my website www.sewsofia.co.uk are powered by Etsy.
• Trusted third party service providers such as Royal Mail or Parcelforce to deliver your order. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws.

I may collect, use, retain, and share your information if I deem it is necessary to: (a) respond to a legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain a record of your transaction to comply with my legal and tax obligations, or to resolve disputes. I generally keep a record of your transaction for 6 years for tax purposes, after which any digital or printed information will be destroyed.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.

• Access. You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I can delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Louise Ambrosi, am the data controller of your personal information. If you have any questions or concerns, you may contact me at l.ambrosi@btinternet.com. Alternately, you may mail me at:
Louise Ambrosi, Sew Sofia, 5 Haddon Way, Loughborough LE11 2UE, Leicestershire, England