sofiaandnils

Privacy Policy for Sofia & Nils

Effective Date: 03/01/2024

At Sofia & Nils, your privacy is very important to us. This Privacy Policy explains how we collect, use, and share information when you purchase from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

Please read this policy carefully to understand how we handle your personal information.

1. Information We Collect
To fulfill your order, you must provide certain information (which you authorized Etsy to provide to us), such as:

Your name
Email address
Postal address
Payment information (Etsy handles payment securely—we never receive your credit card information)

Details of the product(s) you’re ordering

You may also choose to provide us with additional personal information if you contact us directly (e.g., for a custom order).

2. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide our services, such as fulfilling your order, resolving disputes, or providing customer support.

When you have provided your affirmative consent, which you may revoke at any time.

If necessary to comply with a legal obligation or court order.

As necessary for our legitimate interests—such as improving our services—provided those interests are not overridden by your rights or interests.

3. Information Sharing and Disclosure
We only share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: We share information with Etsy as necessary to provide our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers: We engage trusted third parties to perform functions and provide services to our shop (e.g., delivery companies). We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws: We may collect, use, retain, and share your information if we have a good faith belief that doing so is reasonably necessary to comply with a legal obligation or government request.

4. Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. We may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your data for the following time period: 4 years.

5. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These include:

Access. You may have the right to access and receive a copy of the personal information we hold about you.

Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information.

Object. You can object to our processing of some of your information based on our legitimate interests.

Complain. If you reside in the EU and wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority.

6. How to Contact Us
For purposes of EU data protection law, We, Sofia & Nils , is the data controller of your personal information. If you have any questions or concerns, you may contact me at:

Email: hello@sofiaandnils.com
Mailing Address: 1775 West State St, PMB 288, Boise, ID 83702

Alternatively, you may send us a message via Etsy’s messaging system.