SoulSculp

PRIVACY POLICY (SoulSculpt)
Last updated: 20 Dec 2025

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.

1) Personal information I collect
To fulfill your order, you must provide me with certain information (which you authorize Etsy to provide to me), such as:
- Your name, email address, billing and delivery address
- Payment information (processed by Etsy/its payment providers; I do not receive your full payment card details)
- Details of the product you’re ordering
You may also choose to provide additional personal information if you contact me directly (for example, notes for an order or special requests).

2) Why I need your information and how I use it
I use your information to:
- Process, fulfill, and ship your order
- Provide customer support and communicate with you about your order
- Resolve disputes and respond to legal requests
- Improve my shop and services (for example, based on order history and customer messages)

3) Legal bases for processing (GDPR)
I rely on the following legal bases to collect, use, and share your information:
- Performance of a contract: to provide my services and fulfill your order
- Compliance with legal obligations: to retain records required by tax, accounting, and other applicable laws, or to respond to lawful requests
- Legitimate interests: to improve my services and ensure the security and reliability of my shop, provided those interests are not overridden by your rights
- Consent (only if applicable): I only send marketing messages outside Etsy with your explicit consent, and you can withdraw consent at any time.

4) Information sharing and disclosure
Information about my customers is important to my business. I share your personal information only for limited reasons and in limited circumstances:
- Etsy: I share information with Etsy as necessary to provide my services and comply with Etsy’s policies and Terms of Use.
- Shipping and delivery services: I share your name, delivery address, and (if required) phone number with postal or courier companies to deliver your order and provide tracking.
- Service providers: I may use trusted third parties for essential business services (for example, label creation or order management). They receive only the information needed to perform their services, and I require them to protect your information.
- Legal compliance: I may collect, use, retain, and share your information if I have a good faith belief it is reasonably necessary to comply with laws or legal process, respond to government requests, or protect the rights, property, and safety of my customers or others.
- Business transfers: if I sell or merge my business, I may disclose your information as part of that transaction, only as permitted by law.

I do not sell your personal information.

5) Data retention
I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. However, I may also be required to retain some information to comply with legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
Generally, I keep order and transaction records for 4 years.

6) Transfers of personal information outside the EU
I am based in Ukraine. If you reside in the EU/EEA, your information will be transferred outside the EU/EEA for the purpose of fulfilling your order and providing customer support. Where required, these transfers are supported by appropriate safeguards recognized under applicable data protection laws (for example, contractual protections or other lawful transfer mechanisms used by Etsy and/or service providers).

7) Your rights
If you reside in certain territories, including the EU/EEA, you have a number of rights in relation to your personal information:
- Access: you may request a copy of the personal information I hold about you
- Change, restrict, delete: you may request correction, restriction, or deletion of your personal information (except where I’m required to retain it for legal reasons)
- Object: you can object to processing based on my legitimate interests
- Complain: you can lodge a complaint with your local data protection authority

If you would like to access, correct, or delete personal information held by Etsy, please contact Etsy directly through Etsy.com/help.

8) How to contact me
For purposes of EU data protection law, I, Oleksii Rieznik, am the data controller of your personal information.
You can contact me via Etsy Messages or at:
Email: oleksiirieznik2@gmail.com
Postal address: 68000, Chornomorsk, Ukraine.