stillpointworks

I do give refunds and exchanges - let me know why you aren't happy and I'll do my best to fix it. I charge a 10% restocking fee for earrings because I have to change the earwires to relist the set. ( For sanitary reasons...)
I will only accept returns within 15 days of your receiving it - regretfully, you will have to pay return postage.

I accept payment by the methods and cards listed on the invoice.

For 2nd time ( and more) buyers, I will reserve a piece for 2 days. After 2 days, if payment is not received, I will remove the reservation.

Currently, I am using Canada Post for all my shipping. You are responsible for any additional charges from US or international customs. I use standard shipping unless otherwise requested, in which case you will be asked to pay the difference in another transaction to cover expedited shipping (or above). I will give you a quote first! I do not list items as gifts.

I don't recommend the use of other major couriers as their charges for clearing items are prohibitive - it can be very surprising! I do use insurance at this time.

All my items come gift wrapped, with recycled packaging. This is decorative, but is constructed out of materials round my house. (ie. handmade origami boxes) The wrapping also helps to protect the item in shipping!

Typically, shipping to the US is between 5-10 days from here.

And finally (and importantly) if your PayPal address and your Etsy address are different, I will ship to your Etsy address!

If the piece arrives broken or does not arrive, I will replace it if this is possible. Sometimes this can be very tricky if the piece was a challenge, so I reserve the right to simply refund what you paid for it....

I have never actually had a piece not arrive - yet! I also reserve the right to wait 6 weeks before initiating refunds or replacement! Unfortunately, I have had shipping take this long, notably to Germany and Texas....go figure!