1. No return/refund. The products can only be replaced, subject to the exceptional terms mentioned in point 3 below. In some situations, we may issue a voucher or a discount coupon.

2. Some slight irregularities in pattern, weaving, color, design etc signifies these are unique, handcrafted products. These are not machine crafted and therefore, they cannot be returned on these grounds.

3. The only exceptions applicable for replacement:
a. Wrong product shipped
b. Product not received (delivery failing due to special circumstances as mentioned under "Shipping Policy's 8th point" are not eligible for any refund)

4. Replacement terms:

a. All items must be returned in the same conditions as received with all the tags and invoice in place. Any item exhibiting signs of more than reported wear tear, alteration, resizing, or damage will not be accepted for return.

b. The shipping cost for the return and resending the item will be fully payable by the buyer.

c. File your replacement request(s) within 48 hours of receiving (date of delivery) the product(s). No requests will be entertained beyond this rigid timeline.

d. You can file your request through the form on our site or can write to us at contact [!at] storeutsav.com. We shall then send you the detailed instructions for the replacement process.

e. We process the replacement within 30 working days of acknowledging the validity of your replacement request.

4. When you receive shipment, please check your product before signing the receipt. Receive only if you find the product you purchased in the package. Any complaint like product not in the package will not be eligible for replacement if you sign the receipt.

1. We accept PayPal Payments.

2. 100% advance payment needs to be made for the total price (product cost+shipping charges+any applicable taxes). We ship only after the amount reflects in our account.

3. We do not accept Cash-on-Delivery (COD) or EMI payments.

4. Orders once placed with Store Utsav, cannot be cancelled.

5. Please check your country's custom rules vis-a-vis Indian parcels/mails, before purchasing from us. Any taxes, duties, etc. on the postal imports or the EMS will be payable by the customer.

1. The shipment is dispatched within 5 working days of receiving the payment. Custom orders are exempt from this timeline.

2. Please do provide your phone number when placing your order. This helps the delivery official co-ordinate with you in case of your unavailability when attempting delivery. Store Utsav will not be responsible in anyway for a returned shipment in such a case. Such instances will not be eligible for a refund.

3. We use India Post Registered Airmail to dispatch our shipment. Please allow 15-20 days for the shipment to reach you. If you want your shipment delivered faster, please go for a shipping upgrade. Please contact me through Etsy inbox. I will provide you the shipping charges. Under shipping upgrade, we use very reliable and tractable India Post-International Speed Post Service (EMS) to dispatch international shipments. Please allow around 10-15 working days (from the date of dispatch) for the shipment to reach you.

4. We use India Post's Speed Post to deliver most of the products 'domestically.' Please allow up to 5-8 working days (from the date of dispatch) for the shipment to reach you.

5. We are not responsible for the delay incurred at the delivery channel's end.

6. We are also not responsible for the delay, lost, or returned shipment due to your non-availability at the mentioned address, weather, natural calamity, fire, government directives, or any such circumstances beyond our control.

7. Please sign the delivery receipt only after checking the package for its content. It should contain the product you purchased. In case your product is missing in the package, please do not sign the receiving. Such complaints of product missing from the package will not be entertained.

8. Please note that we use national postal services for the shipment delivery. Therefore, a shipment is delivered through India Post International Registered Airmail and the destination nation's national postal service. We are not responsible for any loss of shipment after the shipment has left Indian territory. Before placing your order, please make sure your national carrier has reliable services. No refund or replacement will be done in this case.

9. The buyer will bear any applicable taxes and duties incurred at the shipping address. Please ascertain the international shipping receipt regulations at the destination address' end. We will not bear any charges.

10. Any tracking request for shipment loss or delay need to be filed with us within 30 working days of making the purchase. Dispatch query for shipment beyond this time frame will not be entertained as Store Utsav Fashion may not be able to recover the records from the delivery services involved.

About Our Products: All our ethnic art form items are 100% handmade using the traditional methods of creating them. Accordingly, every piece takes at least 5-7 days to finish. Therefore, you are bringing home a legacy with your each purchase.

Paintings without Frame: We have not framed most of our paintings for 3 reasons:

- You can choose the frame of your choice as per your aesthetics
- Easy to ship
- Economic to ship, since the weight of frame does not exist

Maintenance:

Paintings: The paintings employ organic, natural colors, fibers, and canvas. Therefore, keep them very safely. Please get your painting(s) framed ASAP. A glass frame with wooden borders will be the best. Try avoid metal and plastic, unless they are of guaranteed, non-reactive quality.

Display Pieces and Hangings: Clean the display pieces, gifts, & collectible with very soft cotton cloth. Please do not use water or any cleaner on them.

Cane/Bamboo Products: A coat of varnish over the cane products adds to their durability. Clean them with very soft cotton cloth. Please do not use water or any cleaner on them.

Disclaimer: Please note that the look of the actual product may vary in texture, color, and brightness from that of its digital image.

Shipping Price: We use India Post-International Registered Airmail Post to ship your purchases. Shipping price varies according to the weight of the packaged item. Since most of our products are a result of hard human efforts and are natural, they are very valuable and delicate. We package them well. Accordingly, our shipping price is set on a cost-to-cost basis. In 'shipping upgrade,' we use India Post-Speed Post (EMS) to dispatch the shipment.