StoreUtsav

1. We have 'NO RETURNS/REFUNDS/REPLACEMENT POLICY' FOR THE INTERNATIONAL PURCHASES. This is due to return custom issues and reverse international transaction complexity. Therefore, please read product description very well and in case of any query thereof, please message me, BEFORE purchasing.

2. Some slight irregularities in pattern, weaving, color, design etc signifies these are unique, handcrafted products. These are not machine crafted and therefore, they cannot be returned on these grounds.

3. The only exceptions of return/exchange/replacement is applicable for domestic (shipping address within Indian territory) shipment. The grounds are:

a. Damaged product (beyond what is visible in the image on our Etsy shop)
b. Wrong product shipped
c. Product not received (delivery failing due to special circumstances as mentioned under Shipping Policy's 8th point are not eligible for any refund)

3. Return terms (applicable ONLY for the domestic shipment):

a. All items must be returned in the same conditions as received with all the tags and invoice in place. Any item exhibiting signs of more than reported wear tear, alteration, resizing, or damage will not be accepted for return.

b. The shipping cost for the return will be payable by the buyer.

c. File your return request(s) within 48 hours of receiving (date of delivery) the product(s). No return requests will be entertained beyond this rigid timeline.

d. You can file your return request through the form on our site or can write to us at contact [!at] storeutsav.com. We shall then send you the detailed instructions for the return process.

e. We process the replacement/refund within 15 working days of acknowledging the validity of your return/replacement/refund request.

1. We accept PayPal Payments.

2. 100% advance payment needs to be made for the total price (product cost+shipping charges+any applicable taxes). We ship only after the amount reflects in our account.

3. We do not accept Cash-on-Delivery (COD) or EMI payments.

4. Orders once placed with Store Utsav, cannot be cancelled.

5. Please check your country's custom rules vis-a-vis Indian parcels/mails, before purchasing from us. Any taxes, duties, etc. on the postal imports or the EMS will be payable by the customer.

COVID-19 ALERT: Due to COVID-19 driven connectivity challenges:

1. The shipment may take DOUBLE the usual time, that is, 25-30 days to reach.

2. Shipping Upgrade like fully traceable EMS (India Post Speed Post) is available. BEFORE purchasing, please message me for the costs details.

3. BEFORE PLACING ORDER, please check if I am shipping to your country, in the list given in point subsequent point 4. If you place your order for a shipping destination not mentioned in the list below, then the order will be cancelled and a refund will be issued. Refund amount will be the balance amount of your order payment MINUS any fee or taxes levied on me for that transaction.

4. Regular Shipping available ONLY to 74 countries until further notice. The list (in alphabetical order for each segment), as per the Etsy location order:

KEY BUYERS: France, Germany, Italy, Japan, New Zealand, Poland, Portugal, Russia, Spain, The Netherlands, UK, USA.

REST OF THE WORLD: Afghanistan, Austria, Bahrain, Bangladesh, Belgium, Benin, Bhutan, Brazil, Bulgaria, Burkina Faso, Burundi, China, Czech Republic, Croatia, Democratic Republic of Congo, Denmark, Finland, Ghana, Hong Kong, Hungary, Indonesia, Iraq, Israel, Kenya, Korea, Kuwait, Latvia, Lithuania, Malawi, Malaysia, Maldives, Mali, Mexico, Mozambique, Myanmar, Nepal, Nigeria, Norway, Oman, Philippines, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Turkey, UAE, Uganda, Ukraine, Vietnam, Zambia, Zimbabwe.
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STANDARD SHIPPING POLICY

1. The shipment is dispatched within 5 working days of receiving the payment. Custom orders are exempt from this timeline.

2. Please DO provide your phone number when placing your order. This helps the delivery official co-ordinate with you in case of your unavailability when attempting delivery. Store Utsav will NOT be responsible in anyway for a returned shipment due to a recipient's unavailability at the time of delivery. Such instances will NOT be eligible for a refund.

3. We use India Post-International Registered Airmail Service to dispatch the international shipments. Please allow up to at least 15 working days (from the date of dispatch) for the shipment to reach you. Your country may or may not support the tracking of this service.

4. We use India Post's Speed Post to deliver most of the products domestically (to an Indian shipping address). Please allow up to 5-8 working days (from the date of dispatch) for the shipment to reach you.

5. We are NOT responsible for the delay incurred at the delivery channel's end.

6. We are also NOT responsible for the delay, lost, or returned shipment due to your non-availability at the mentioned address, weather, natural calamity, fire, government directives/policies, customs issues of the destination country, or any such circumstances beyond our control.

7. Please note that we use national postal services for the shipment delivery. Therefore, a shipment is delivered through India Post International Airmail and the destination nation's national postal service. We are NOT responsible for any loss of shipment after the shipment has left Indian territory. Before placing your order, please make sure your national carrier has reliable services. No refund or replacement will be done in this case.

8. The buyer will bear any applicable taxes and duties incurred at the shipping address. Please ascertain the international shipping receipt regulations at the destination address' end. We will not bear any charges.

9. BEFORE ordering, please find out the customs regulations in the destination country. Store Utsav will NOT be responsible in ANYWAY for ANY customs related issues regarding Store Utsav shipment, in the destination country (as per the shipping address).

10. Any tracking request for shipment loss or delay need to be filed with us within 30 working days of making the purchase. Dispatch query for shipment beyond this time frame will not be entertained as Store Utsav may not be able to recover the records from the delivery services involved.

About Our Products: All our ethnic art form items are 100% handmade using the traditional methods of creating them. Accordingly, every piece takes at least 5-7 days on an average to finish. Some take even up to a month. Therefore, you are bringing home a legacy with your each purchase.

Paintings without Frame: We have not framed most of our paintings for 3 reasons:

- You can choose the frame of your choice as per your choice
- Easy to ship
- Economic to ship, since the weight of frame does not exist

Maintenance:

Paintings: The paintings employ organic, natural colors, fibers, and canvas. Therefore, keep them very safely. Please get your painting(s) framed ASAP. A glass frame with wooden borders will be the best. Try avoid metal and plastic, unless they are of guaranteed, non-reactive quality.

Display Pieces and Hangings: Clean the display pieces, gifts, & collectible with very soft cotton cloth. Please do not use water or any cleaner on them.

Cane/Bamboo Products: A coat of varnish over the cane products adds to their durability. Clean them with very soft cotton cloth. Please do not use water or any cleaner on them.

Disclaimer: Please note that the look of the actual product may vary in texture, color, and brightness from that of its digital image.

Shipping Price: We use India Post-International Registered Airmail Post to ship your purchases. Shipping price varies according to the weight of the packaged item. Since most of our products are a result of hard human efforts and are natural, they are very valuable and delicate. We package them well. Accordingly, our shipping price is set on a cost-to-cost basis. In 'shipping upgrade,' we use India Post-Speed Post (EMS) to dispatch the shipment.