Announcement    🐸🐸 Welcome to our shop! We will be back up and running on August 7, 2021. Check back for new products and back to school gifts for teachers and the kids! See you then!

Browse through our other various sections of designer soaps only found at the Charming Frog! There is something for everyone!

Please read below for other information and Soap Tips:

🐸🐸 Our products are poured at the time of the order for custom made purposes and to ensure freshness.

🐸🐸 We pour in small batches for our lip balms or a few specialty items. Our soaps are highly fragrant but customers can ask for lightly scented or unscented soaps. If you are sensitive to fragrances, please let us know before ordering.

🐸🐸 Should you have any problems with your order once received, we are here to make you happy! Contact us before leaving feedback so we have a chance to resolve any issues!

🐸🐸 We do offer gift messages with our soaps! ***** When gifting our soaps to others, please let them know it is a soap and not chocolate 8-) Please do not ingest; not for consumption :) Do not eat the soap! 8)

🐸🐸 We offer many products for hand and body washing but many of our soaps are mostly for design purposes. We scent the soaps at the highest level so they are highly fragrant! If you need a light or unscented bar due to sensitivities, leave a note at check out~~

🐸🐸 We can custom make anything for you! 8) We can custom scent and custom color any of these for you! Our soaps make the perfect baby shower favor, wedding favor, or party favor for the kids...or adults ;)

🐸🐸 If ordering any white or lighter soaps, any food fragrance or vanilla fragrance will change the white or light colors to a tan or brown color. Please keep this in mind when choosing a fragrance. Some fragrances may need more explanation on what they smell like; send a message if you have any questions 8)~

🐸🐸 The hand painted soaps are painted with MICA. It is not a paint but a shimmered powder. Because it is a powder, some may come off in transit but the majority will keep so the design stays.

🐸🐸 Our items do have a one-year shelf life and should be stored a cool, dry place. Soaps should be kept dry in between uses to extend the life of the soap. They will lose their scent over time and dry out. The white and cream highlights will disappear with darker or bright backgrounds and with each soap use. Soaps that are layered with hand painted mica will also disappear with each use.

🐸🐸 We use rich colors in our soaps to achieve just the right colors. When using darker colored soaps, we recommend some caution with white face cloths or towels.

🐸🐸 Our soaps are glycerin and may sweat in high humid areas. This is a natural process of the glycerin trying to absorb the moisture in they air. Simply dab it with a tissue or place in sun for a while.

🐸🐸 🐸🐸 We no longer offer wholesale ordering
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The Charming Frog soaps are highly moisturizing formula, are animal cruelty free, most are Vegan friendly, and vegetable based.

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🐸🐸 🐸🐸🐸🐸 🐸🐸 - DELIVERED PACKAGES THAT YOU CAN"T FIND:

We are so sorry when a package states delivered and you can't find it anywhere. We hate it just as much as you do. Please know there are steps you can take. We will help you try and locate your order. Know the package may be nearby. We know it’s annoying and if you are willing, we need your help tracking it down. Please try the following.

1. Check the address. You can look at the receipt to check the address. If incorrect or a business address without the company name, it may be on its way back to me.

2. Check around your property. Sometimes packages are left in “hidden” areas like behind bushes or on the side of the house to prevent theft.

3. Check with your neighbors. This is the most common issue. Check with those close in proximity and those with similar numbers.

4. Check with others in the household. Someone else might have picked it up without seeing it was yours.

5. Wait a few days. Sometimes the USPS scans packages as delivered too soon and the package shows up later. If It may have been mis-scanned and sometimes packages show as delivered and the shipper didn’t drop it off or left it at the wrong address. Usually packages show up in a few days.

6. Contact your local post office, post master, or postal worker to get the GPS tracking. They may be able to tell you exactly where the package was dropped off.

Please let us know what you find out. We are going to try a few things on my end as well. We are so sorry for the inconvenience.

Please be patient as we need a couple of days to investigate the matter and request customers wait a week for us to resolve the issue. If we have exhausted all the possibilities, we will contact you to work another resolution.

Go to https://www.usps.com/help/claims.htm for instructions on how to fill out a claim. If you want us to do this on your behalf, please let us know.

We care about our customers and ask to please contact us, and give us longer than a day, to resolve issues with your order before leaving a review.

Stay safe and thank you for supporting our shop!
The Charming Frogs