Anonymous on Jan 17, 2011
Lovely necklace! Even prettier in person, too! The quality of work is great, and the necklace came in a lovely custom torque giftbox. Excellent communication and quick shipping. I highly recommend torque!
First thing you need to know, i want all my customers to be happy with their Torque purchase! My work is guaranteed forever, whether it breaks or you break it I will be happy to fix it. Just contact me and let me know whats going on and we will take it from there. I love making jewelry but I do have another job as well so I ship every monday. If you need something superfast just let me know and I will be happy to oblige.
Accepted payment methods
Shipping w/i 7 days US regular mail processed thru paypal. Please be sure your paypal address is correct and current!!! Paypal does give you the option of shipping to another address during the checkout so if it is a gift please use paypal for the ship to address, not etsy.
Paypal is super flexible as they take all credit and debit cards and bank transfers. Paypal rocks!!
I use delivery confirmation on all packages. I ship only to your paypal address so please while you are checking out change the address if you need it to go somewhere different and make sure it is current! If it scans as delivered, I do not send out replacements or provide refunds. If it is returned to me as undeliverable as addressed and your paypal address was not correct I would be happy to reship it to you at the correct address but I will need to be payed for the reship cost. Unless you have paid for insurance, once it leaves my hands at the Post Office with the delivery confirmation label on it, I am not responsible for what the USPS does with it. Problems with this are rare, less than 1%. But I feel I have to state this policy just in case.
Please be aware that although it does not seem to be a common occurrence, customs may decide to explore your package, find the invoice and charge you a customs fee.I cannot put that your package is a gift because that is mail fraud (a felony eeeeeek!) This is a risk with all international shipments. Just so you know. Also with international shipments, there is a risk of packages being lost. Once again, this is a VERY rare occurrence, I'd say one package for every 200. But for larger orders, I recommend contacting me first for tracking/insurance options on any costly international orders.
Please note that shipping to Canada takes the longest!
Refunds and Exchanges
Additional policies and FAQs
Thank you thank you