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ulala

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Shop policies

Last updated on August 23, 2012
¡HOLA!

Thanks for stopping by.
Ulalá is very easygoing! Here are my policies regarding payment, shipping, etc.
In case you have any doubts or inconvenients, please convo me.
Enjoy browsing my shop!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
Items cannot be returned, but please write me if you're not satisfied with your purchase.
I´ll be happy to send you more information or photos of any item prior purchase.

In case the item arrives damaged or if the package is lost, please contact me as soon as posible.
Payment
Payment is expected within 48 hours of purchase.
If it's not received in this time frame, a message is sent and if not answered, the sale will be cancelled and the item relisted.

In case of changing your mind once an item is bought but not payed, please let me know and I will cancel the transaction. No problem!

I currently accept payments only through Paypal, don't worry if you don't have a paypal account. With this option, you may use your Credit Card.
For help with this process, copy and paste this link:
http://help.etsy.com/app/answers/detail/a_id/224
Shipping
Orders are sent 1-3 days after receiving the payment. These usually take 5-15 days, depending how far you live!

In case the item reception is urgent, please let me know before the purchase.

All my items are carefully packaged. Although Ulalá is not an ecological store, I am eco-friendly, and try not to produce unnecessary waste like paper tags in my products. You'll receive the product without additional packaging, as you see it in the pictures. Plastic packaging is used for products which need special care for shipping (for example my rings) or recicled paper when I need it. It´s my (your) little contribution to environment. Thanks for your understanding.
Additional policies and FAQs
All of my items are handmade by myself. I love to make custom orders when it´s possible, please feel free to ask any questions.


WHOLESALE
I love wholesale! Please send me an Etsy Conversation or an email (handmadebyulala@gmail.com)

CONSIGNMENT
I am not interested in consignment agreements right now, except if you are in London or Madrid.



Thanks:)