I accept custom and personalized orders on an individual basis as my schedule permits. I require a nonrefundable, 50% down payment for all custom orders, with the balance due within 3 business days of completion (listing the order). If the balance is not paid within that time frame, I reserve the right to sell the item.

No one in my household smokes (I am extremely sensitive to the smell of cigarettes), but we do have dogs. Upon completion, each item is lint-brushed, placed on a hanger, covered in a plastic bag, and suspended from a hanging rack. I take every precaution to keep my items free from dog hair and pet dander, but cannot 100% guarantee they will arrive without a stray hair on occasion. Also, all of my items are created in my craft room far away from strong smells like cooking odors.

Unless otherwise noted or a custom item, all items actively listed in my shop are already made and available for immediate purchase. Unless I'm on vacation, I generally ask that you please allow 1-3 business days processing time, though I usually do my best to ship items out the next business day.

I no longer accept returns or cancellations.

I do not "hold" items for people as I've had one too many occasions where I held an item, only to have the person never follow through with the purchase, thus resulting in the potential loss of a sale while the item I was holding was deactivated. If something in my shop is sold before you are in the position to purchase it, please contact me for a custom listing. I may be able to make that item again just for you or make something similar.

If you have entered an incorrect shipping address, please contact me immediately via Etsy Conversations. I will cancel and relist the order so you may repurchase it with the correct address. As a seller, I am not protected through Etsy Seller's Protection if I mail a package to an address other than the one you used when you made the initial purchase. If you realize you have given me the wrong address and I've already sent the package, it is your responsibility to contact the post office to see if they can reroute the package and to pay any additional fees associated with doing so.

I rarely offer shop-wide sales, as I strive to keep my prices competitive while factoring in the time, materials, and expertise required to make each item. I offer coupon codes on occasion. most of which are sent directly to customers -- generally with their name attached (ex. Ashley10) Etsy's technology does not currently "protect" these coupon codes from wider distribution from apps which search for and curate them, such as Honey. At this time, I cannot honor coupon codes found through an app if I haven't personally issued it to you. I apologize for any frustration this causes. Coupon codes are never valid on sale prices or anything listed as "seconds" inventory, as these items are already marked down to the lowest possible price.

Please note that marking purchases as "gifts" on customs forms is illegal. I must, by law, disclose the full amount of the item(s) purchased. I am not responsible for any customs fees/taxes imposed by your country. Shipping times overseas can be unpredictable due to a number of factors, all of which are outside my control. I am responsible for getting your package out on time, but I am not responsible for shipping delays/customs hold ups once it leaves my hands.