ViaFrancesca

Handcrafted Accessories and Unique Gifts!

Lake Mary, Florida | 4901 Sales

ViaFrancesca

Handcrafted Accessories and Unique Gifts!

Lake Mary, Florida 4901 Sales On Etsy since 2011

5 out of 5 stars
(884)

Announcement   PLEASE READ PRIOR TO PURCHASING:
Follow us on Instagram for exclusive updates and offers @via_francesca! ***We often post photos of our custom orders on social media and listings. If you wish for us not to post a photo of your item or want us to wait until after a specific date, please say so in an order note upon purchasing. If no order note is left, we will assume it is okay to post photos<3

ORDERS SHIPPING TO CANADA:
Strikes may affect your shipping time. We will be sending your orders out within our stated production time; however, cannot guarantee how long the shipping process will take.

NOW OFFERING BULK DISCOUNTS: If you are interested in purchasing items in bulk for a special occasion, please contact us PRIOR to purchasing to find out if your purchase qualifies for a bulk discount!

Please check our policies page for any clarifications on payments, returns, etc. Or contact us via Etsy or email.

Hand Stamped Flatware ::
For all silver plated hand stamped flatware, we use a process that tarnishes the letters in the metal, so no ink is actually used to darken the words. For our gold plated pieces; however, we do use a non-toxic ink to darken the letters. If you prefer to have any of our items done without darkening the letters, please let us know!

Announcement

Last updated on Nov 26, 2018

PLEASE READ PRIOR TO PURCHASING:
Follow us on Instagram for exclusive updates and offers @via_francesca! ***We often post photos of our custom orders on social media and listings. If you wish for us not to post a photo of your item or want us to wait until after a specific date, please say so in an order note upon purchasing. If no order note is left, we will assume it is okay to post photos<3

ORDERS SHIPPING TO CANADA:
Strikes may affect your shipping time. We will be sending your orders out within our stated production time; however, cannot guarantee how long the shipping process will take.

NOW OFFERING BULK DISCOUNTS: If you are interested in purchasing items in bulk for a special occasion, please contact us PRIOR to purchasing to find out if your purchase qualifies for a bulk discount!

Please check our policies page for any clarifications on payments, returns, etc. Or contact us via Etsy or email.

Hand Stamped Flatware ::
For all silver plated hand stamped flatware, we use a process that tarnishes the letters in the metal, so no ink is actually used to darken the words. For our gold plated pieces; however, we do use a non-toxic ink to darken the letters. If you prefer to have any of our items done without darkening the letters, please let us know!

Francesca

Contact shop owner

Francesca

View all 181 items

Updates

LABOR DAY SALE yellow_heart Now until the end of Monday 9/5/16, ALL items online are 15% off. Score some handcrafted loves for as low as $4.25!
We add listings everyday! Custom vintage wedding forks are available for purchase heart

About

Via Francesca's Story

OUR SERVICE:
Via Francesca provides custom handmade jewelry, barware, and gifts to consumers of various needs. We customers the option to purchase already complete and ready to ship items, or the freedom to customize any of the accessories based on color, wording, material, pricing, and other factors that will ensure their purchase is truly one-of-a-kind. We also strive to purchase the majority of our supplies from smaller companies, supporting small business owners who have the same level of pride in their products as we do, thus ensuring the highest quality possible.


WHY ARE WE DIFFERENT FROM OTHERS?
Our competitors focus on providing trendy pieces, but do not focus as much on the quality. Via Francesca strives to provide pieces of the same trend and creativity while placing importance on the quality of every piece with our brand name. By creating everything by hand, we control every aspect of the manufacturing of each piece, ensuring top-notch quality control and making sure no piece is exactly the same.
Via Francesca also focuses on keeping the company fair and honest. Our pricing strategy ensures that we are charging reasonable and fair prices while still providing the quality of higher priced companies. We also focus on keeping the company honest when advertising and interacting with consumers. The company strives to act in a way that it can be proud of, which keeps our employees positive and honest, adding quality and ease to every customer’s experience.

THE TEAM
Via Francesca is founded by Francesca Fidanzi. Francesca has over 7 years experience in creating jewelry and other accessories has her B.S.B.A from the University of Central Florida. She also has over 5 years of customer service experience, which provides her with customer interaction and management skills. By combining these skills with her experience in accessory creation, she will successfully run the company and hire employees that exemplify these skills and uphold the company’s concept.

Shop members

  • Francesca

    Owner, Maker, Designer, Shipping

    I design and handcraft every item offered in our online shop and also run our boutique located in Lake Mary, Florida, which offers a wide selection of my handcrafted products along with featured guest artists and hand selected healing crystals.

Shop policies

Last updated on November 22, 2018
Welcome to Via Francesca, a place where you can purchase one-of-a-kind pieces handmade with love. Each piece available in the shop is handmade by Francesca, the owner of the shop. We offer a selection of styles and prices, making it simple to find the perfect match for you or a loved one.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Our shop does not offer refunds on completed purchases; however, we offer exchanges or store credit if we are contacted within 7 days of delivery and the item is returned to us tagged/in unused condition. Customized items cannot be exchanged unless there is an issue at the fault of the shop. If you are unsure if your purchase counts as a "customized item" please contact us and we can discuss it.

SALE INFO:
We often run sales in our shop. We cannot offer cancellations, refunds or price matches on orders that were placed before the sale began.

If you placed an order and changed your mind, please contact us for cancellation before we ship. We cannot cancel orders once shipped. We cannot cancel custom orders once we begin production, so please contact us ASAP if you wish to cancel.

** If you are not satisfied with your purchase, please contact us! We will work with you to resolve the issue **

Refunds on lost packages will not be issued if your order's tracking information shows "delivered" or if the incorrect address was provided. Please check your address to ensure timely delivery!

For sanitary reasons belly rings and nose studs/rings and earrings cannot be returned. Because of this - we cannot issue refunds for these purchases unless there is an issue at the fault of the shop. Please make sure you are purchasing the correct material - diameter - style and gauge in order to ensure you are getting exactly what you had in mind.

Please remember that most metals naturally tarnish with time. Although we do everything possible to prevent tarnishing for as long as possible - it will still happen over time. Please limit contact with liquids and handle each piece with care. Tarnish can be cleaned with a gentle polishing cloth.
Payment
PayPal, Etsy gift cards and all major credit cards
Shipping
**Please keep in mind that made to order items take longer to produce. If you need an item by a specific time, please contact us about expediting your purchase BEFORE making the purchase**

Ready to ship items will be shipped within 1-3 business days after payment is cleared. Each purchase is shipped via standard USPS mail with tracking, unless requested otherwise. If you need an order expedited, please contact us before purchasing so the price can be adjusted accordingly. Production time for custom orders is listed in each listing.

**Please verify your address that shows up on the order form. We cannot be responsible for incorrect addresses**

Please keep in mind that items are shipped with tracking information included. This ensures that we can confirm that your item has been delivered. If your item states it has been delivered but you have not received it, please discuss it with your local postal service - as we cannot be responsible for any items that state they have been delivered.
Additional policies and FAQs
For all Custom Orders Please read:
Sometimes the shop will have clarification questions about your order. Please check your Etsy account and email frequently to ensure you receive all emails discussing your order. If we are unable to complete your request without changing certain aspects of the design, we cannot finish and ship the order until we receive an "okay" from the customer. If a response is not received within 30 days of your purchase, your order will be cancelled and you will receive a full refund.

*INFORMATION ON ALL STAMPED PIECES: Any hand-stamped piece made from any metal other than stainless steel is coated in a fine layer of Renaissance wax. This helps slow down the tarnishing process that naturally occurs with the metal's exposure to the elements. Please notice that although each piece is waxed, some tarnishing may occur. If you wish, a polishing cloth can be used on this metal to help relieve the piece of some slight color change; however, please keep in mind that by polishing the piece you are also removing the wax from it.* Do not use cleaning solution on the pieces.

*For a small extra charge your piece will be insured for damages and resizing. With the purchase of the insurance, we guarantee any possible repairs and resizes. To have a purchase repaired, we require a picture and written description of the damages. Once the shop owner decides that it is repairable and receives the product, it will be fixed for free and shipped back to the buyer. Any resizing that may be required will also be done at no extra charge, once the shop owner receives the product.*
-Coverage pricing is based on the price of the product. If interested in covering your ViaFrancesca original, please contact the shop before making the purchase to discuss pricing.