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Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
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Frequently asked questions
Can I return or exchange my purchase?
Due to our products' digital nature, we cannot offer returns or refunds. Once you download a purchase, you will always have access to it.
If you purchased by accident be sure not to download your purchase. We will be able to check in our dashboard if the purchase has been downloaded. We can only cancel your purchase if none of our products in your purchase has been downloaded.
Where can I find my digital file?
After check-out you can find your digital file in two ways:
1. Etsy will provide you with a copy by sending a link to the email listed in your check-out information. If you have not received the link this may be due to an incorrect or old email address being noted on your order details.
2. You can also find a copy in the purchases section of your account, the following link will take you straight there: https://www.etsy.com/us/your/purchases
How to download my digital product for Canva?
1. Add to cart and purchase
2. Download PDF file
3. Click on the link on the PDF file (Open in Canva)
4. Create a free Canva account or log in
5. Edit in Canva, save, and download