WillowAndRoxas

Message me! Right now I set up custom paintings exclusively in private listings so that I can do specific requests and give accurate price quotes.

I can provide a preliminary sketch UPON REQUEST before I work on the painting. I ALWAYS send a photo of the finished painting before it ships. After I show you the final preview, you can do 1-2 rounds of changes if you need something fixed. 3 or more changes may be extra. I want to make sure you love your painting, so if I need change the color or add in something, let me know!

All watercolor paintings are done on flat acid free cold press watercolor paper and acrylic paintings are done on stretched canvas. I don’t do framing because of the shipping cost and risk of glass breaking.

For custom orders over $100, you may choose to pay 50% of the total for your painting instead of the full amount. Then you can pay the rest of what is due when you approve of the final preview. I will only ship your painting once you balance is paid in full.

It varies per order and on how busy my schedule is. I can normally complete a painting within 3-5 weeks. It might take a couple days longer because all the custom work is done exclusively by me. If you’d like a painting for a certain date, please contact me first before placing the order to make sure it’s possible. When working from a waitlist, I cannot guarantee need-by dates.

I ship every order through USPS from Ohio, USA. I package watercolor paintings & prints with a plastic sleeve and backing board in a rigid mailer. I package canvas paintings with foam core and bubble wrap in a cardboard box. Paper art larger than 11x14 will be rolled and shipped in a tube. Any order of just stickers is shipped via letter mail and does not include tracking.

I don’t have any control over the postal system. Sometimes packages get delayed for unknown reasons that I am not responsible for. But I will try my best to help you find your order and get it to you as fast as possible.

Some countries that I ship to do not include tracking with first class. I am also not responsible for any extra fees due to customs.

I post some of my favorite pieces on Instagram, Reddit, and Facebook. I normally wait until 2 weeks after a painting is delivered to post just in case it’s a gift. If you don’t want yours posted, just let me know.

You can send information to customize your order through an Etsy conversation. For photos, you can attach them in the conversation or send them through Imgur, Dropbox, Google Drive, or email. Any way I can see the photos works! My email is willowandroxas@gmail.com

You can cancel an order and receive a full refund within 3 days of purchase. I do not accept returns or exchanges of any kind. If you have any special circumstances, please message me.

If I don't receive any photos from you by the day your custom painting is up for me to work on, your order will be put on hiatus. I won't work on your order until you contact me. If a significant amount of time has passed where I've had no contact from you, I will process your order as complete and no refund will be given. If you reach out to me later to continue the project, the balance from the previous will be taken into account.