WillowAndRoxas

I ship every order through USPS from Ohio, USA. I package watercolor paintings & prints with a plastic sleeve and backing board in a rigid mailer. I package canvas paintings with foam core and bubble wrap in a cardboard box. Paper art larger than 11x14 will be rolled and shipped in a tube. Any order of just stickers is shipped via letter mail and does not include tracking.

I don’t have any control over the postal system. Sometimes packages get delayed for unknown reasons that I am not responsible for. But I will try my best to help you find your order and get it to you as fast as possible.

Some countries that I ship to do not include tracking with first class. I am also not responsible for any extra fees due to customs.

Message me! Right now I set up commissions exclusively in DMs so that I can do specific requests and give accurate price quotes.

Once the deposit is paid, I provide a preliminary sketch in the next few days. After I show you a photo of the finished painting, you can do 1-2 rounds of changes if you need something fixed. 3 or more changes may be extra. I want to make sure you love your painting, so if I need to change something, let me know! After approval. balance is paid if necessary and I ship the order. I can also provide scans/hi-res photos UPON REQUEST.

All watercolor paintings are done on flat acid-free cold press watercolor paper and acrylic paintings are done on stretched canvas. I do not do framing.

It varies per order and on how busy my schedule is. I can normally complete a painting within a 2-5 week range. It might take a couple of days longer because all the custom work is done exclusively by me. If you’d like a painting for a certain date, please contact me first before hand to make sure it’s possible, but I can't guarantee need-by dates.

For custom orders over $100, you may choose to pay 50% of the total for your painting instead of the full amount. Then you can pay the rest of what is due when you approve of the final preview. I will only ship your painting once you balance is paid in full.

I post some of my favorite pieces on Instagram, Reddit, and Facebook. I normally wait until 2 weeks after a painting is delivered to post just in case it’s a gift. If you don’t want yours posted, just let me know.

You can cancel an order and receive a full refund within 3 days of purchase as long as it hasn't been shipped yet. I do not accept returns or exchanges of any kind. If you have any special circumstances, please message me.

If I don't receive any photos from you by the day your custom painting is up for me to work on, your order will be put on hiatus. I won't work on your order until you contact me. If a significant amount of time has passed where I've had no contact from you, I will process your order as complete and no refund will be given. If you reach out to me later to continue the project, the balance from the previous will be taken into account.