willowedinburgh

I am committed to protecting the privacy of my customers. This privacy policy explains how, when, and why I might collect, use, or share your personal information when you purchase an item from me, contact me, or otherwise use my services through Etsy or its related sites.

This privacy policy does not apply to the practices of any third parties that I do not own or control, including Etsy.

INFORMATION I COLLECT
To fulfil your order I require certain information such as your name, email address, postal address, payment information, and the details of the product that you're ordering. You may choose to provide me with additional personal information as needed if you contact me directly.

WHY I NEED YOUR INFORMATION
I require your information to provide my services; to fulfil your order, settle disputes, and provide customer support.

I may require your information to comply with a legal obligation, court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

I may require your information for my legitimate interests, if those interests are not overriden by your rights or interests, such as providing and improving my services or complying with the Etsy Seller Policy and Terms of Use.

HOW I SHARE YOUR INFORMATION
I share your information with Etsy as necessary to provide my services and comply with my obligations to Etsy.

I share your information with a third party, Royal Mail, as necessary to provide my services and deliver your order to you.

I may share your information if I have a good faith belief that it is reasonably necessary to respond to legal processes or government requests.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services.

However, I may be required to retain this information to comply with any legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information.

1. You have the right to access and receive a copy of any personal information I hold about you by contacting me directly.

2. You have the rights to change, restrict, or delete your personal information. Unless there are exceptional circumstances I will delete your personal information upon request.

3. You have the right to object to my processing of your information and to object to receiving marketing messages from me. Unless there are exceptional circumstances I will delete your personal information upon request.

4. You have the right to complain about my use of your information with your local data protection authority.

CONTACT ME
For the purposes of EU data protection law, I am the data controller of your personal information. If you have any questions or concerns you may contact me directly at hello@shopwillow.co.uk.