We like Paypal and ask that our customers pay us within three days of buying an item.

Most people pay us immediately, but we do reserve the right to cancel an order if we do not hear from you within three days of your purchase. If you are having a problem, contact us and we will do our best to help.

We are now pleased to also accept etsy direct check out and gift vouchers.

We are happy to ship to anywhere in the world!

Shipping is free for all our customers, with the exception being for mini skeins totalling under 100g, where we do make a charge to cover our costs.

We send all our UK parcels by first class post. If you would like recorded delivery, you can choose this at the checkout for an extra cost.

International shipping is all sent by Royal Mail regular Airmail. which is ususally reliable, but is not tracked. If you would like to upgrade your parcel to a tracked service, please use the option at the checkout.

Please note that you are liable for any local import duties or purchase taxes.

We are happy to undertake custom orders, just convo us and we will do our best to be helpful. We are happy to send samples of yarns.

At the moment our insurance does not allow us to supply wholesale orders outside the UK/EU.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

(a) As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
(b) When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
(c) If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
(d) As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

(a) Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
(b) Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as Royal Mail for deliveries. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
(c) Business transfers. In the very unlikely event that I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
(d) Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (i) respond to legal process or to government requests; (ii) enforce my agreements, terms and policies; (iii) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (iv) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your sales records data for the following time period: 7 years, to comply with tax regulations.

5. Transfers of Personal Information Outside the EU

I use Mailchimp to provide my newsletter services and so they store and process your information in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Mailchimp's robust privacy policies as the legal basis for the transfer.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

(a) Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
(b) Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
(c) Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
(d) Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Anne Scahill, am the data controller of your personal information. If you have any questions or concerns, you may contact me at anne.s [!at] willowknits.com. Alternately, you may mail me at:

Anne Scahill 132 Willow Road Enfield Middlesex EN1 3AX UK