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Reviews
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Allison on Sep 19, 2026
5 out of 5 starsThis is adorable!!! I have gotten so many compliments on this case. It was cuter than expected!!!
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Emily on Aug 25, 2026
5 out of 5 starsSuper strong and pretty, the picture was slightly blurry on the 'beautiful mess' wording but dont think that's too bad. I would buy from here again
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Kelsey on Aug 23, 2026
5 out of 5 starsLove the quality of the case! Exactly what I was looking for.
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Illyana on Aug 20, 2026
5 out of 5 starsIt is so beautiful!!!!! Fits my personality and my phone so well!!!!
About xoAzure
Shop members
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xo Azure
Owner
Hi, hope you enjoy the things I am creating! :) Cheers from Cairns - Australia x
Production partners
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Production Partner
Wilmington, DE
Order fulfilment platform
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 4 hours of purchase
Privacy policy
More information
Frequently asked questions
If you change your mind or make a mistake during your purchase, check out our Order Modification and Cancellation Policy below for what to do.
At xoAzure, we strive to provide excellent customer service while ensuring the highest quality products. Please review our policy below for details on order modifications, cancellations, returns, and resolution of shipping issues or product defects.
1. Order Modifications and Cancellations:
* We allow a 4-hour window after order placement for any modifications (included shipping details) or cancellations. During this period, please contact us promptly if you need to make changes to your order.
* Once an order has entered production, as all of our items made to order, modifications or cancellations are no longer possible.
2. Returns Due to Phone Changes:
* If you receive your order and find that it no longer fits your phone due to an unexpected change (e.g., phone replacement or upgrade), you may return the item to our headquarters in Cairns, Australia.
* To initiate a return, please reach out to us within 14 days of receiving your order. The item must be unused and in its original condition.
* Customers are responsible for return shipping costs to our headquarters in Australia.
* Once we receive the returned item, we will process a refund for the cost of the item (excluding shipping fees).
3. Refunds and Exchanges:
* Refunds will be issued once we receive and inspect the returned item. Please allow up to 7 business days for the refund to be processed.
* Exchanges for a different product are subject to availability. If you wish to exchange your item, please contact us to discuss options.
4. Resolution for Shipping Issues or Product Defects:
* In the rare event that your order is lost in transit, or if we accidentally send the wrong model or a faulty item, please contact us immediately.
* For shipping issues (lost packages), we will work with the shipping carrier to track down the package. If the package cannot be located, we will either resend the order or issue a refund.
* For wrong models or faulty items, please provide photos or videos as proof. Contact us within 14 days of receiving the item to initiate a resolution.
* If the issue is confirmed, you will be eligible for a full refund or replacement, including return shipping costs if applicable.
5. Contact Us:
* If you have any questions, concerns, or need assistance with your order, please don't hesitate to contact us. We're here to help!
By placing an order with XO Azure, you agree to adhere to our Order Modification and Cancellation Policy. This policy is subject to change, and any updates will be reflected on this page.
Return Address:
xoAzure Headquarters
[Please reach out for the full address]
Cairns, Queensland
Australia
Thank you for shopping with us! xo Azure
Custom and personalised orders
Are you looking for a different case model or design? If you are interested in having an item in our store customized to a new phone model or case option, or having a brand new item created for you, please don't hesitate to shoot us a message!
Accidentally gave wrong address at the purchase: What to do?
Please double-check your shipping address for accuracy before placing your order. You have a 4-hour window after purchase to request any modifications to your order. If an item is shipped to an incorrect address or returned to us ("returned to sender"), we unfortunately can't replace or refund the item. In such cases, buyers are responsible for the full cost of a replacement item.
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