zilvera

Artisan jewelry, inspired by stones, plants and animals

Eersel, The Netherlands On Etsy since 2010

zilvera

Artisan jewelry, inspired by stones, plants and animals

Eersel, The Netherlands | 156 Sales

Shop owner

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Announcement    Thank you for finding me. Welcome to my shop for genuine - yet affordable - gemstones, noble metals, one of a kind designs, and personal contact. www.zilvera.nl

Announcement

Last updated on Nov 24, 2019

Thank you for finding me. Welcome to my shop for genuine - yet affordable - gemstones, noble metals, one of a kind designs, and personal contact. www.zilvera.nl

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Eva

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Eva

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5 out of 5 stars
(54)
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quality 10 shipping 5 customer service 9

About zilvera

Sales 156
On Etsy since 2010

Artisan jewelry, inspired by gemstones

Welcome to Zilvera's jewelry shop! Thank you for stopping by.

My jewelry is inspired by nature, its beauty and diversity. It is original, colorful and single edition. All my pieces are designed and implemented by me, in my home atelier. My own cats are great sources of inspiration for my cat jewelry.

The name "Zilvera"comes partially from "zilver" (silver in Dutch) and partially from "Vera" which means "true" or "genuine" in Latin. My philosophy is offering "true" silver and other materials, like gemstones. I am not a big fan of silver-filled or silver-plated and never advertise these materials as silver.

I procure from reputable suppliers to be certain the materials in my jewelry don't harm the earth or the people who work with them. Quality goes over quantity. Sustainability over one-day trends. In many of my pieces recycling techniques are used. Such as for instance the Dutch Delft Method of clay casting. If you have old silver at home - broken or just worn out in any sense - you can order a piece made of your own metal, giving it a second life.

My etsy shop was opened in December 2010. Selling jewelry is not an easy business! Nevertheless I don't give it up, hoping that one day all my pieces will find their - happy - wearers. And that will make me very happy too.

It goes without saying that all my jewelry pieces have a quality guarantee, provided they are properly handled. If something breaks unexpectedly, I will repair it free of charge or issue a refund.

I also like communicating with buyers on any issue. Such as customization, care for silver and gemstones and even repairs. Every kind of feedback is welcome since it helps me to grow in my craftsmanship.

Shop members

  • All Made by Me

    Owner, Maker, Designer, Curator

    I am proud to be a member of "All made by me team", because I make my own jewelry 100% myself.

  • Eva

    Owner, Maker, Designer, Curator

    Making jewelry is my hobby, which evolved into passion. Most of all I enjoy the creative process. Creating means seeing beauty in the surrounding world - nature and people - and bringing this beauty together.

  • Whitney

    Inspirer

    My white cat, a source of inspiration for all cat jewelry. Passed to the Bridge in July 2019, will always remain my angel

  • Smokey

    Customer Service

    My tabby cat, a source of comfort in any situation

  • İpek

    Assistant

    My neva masquerade, a source of chaos, a beginning model

Shop policies

Last updated on December 6, 2019
Welcome to Zilvera's jewelry. If you are looking for the jewelry which is truly handmade, unique and friendly - towards the wearer and towards the environment - you are at the right address.

My items are designed and handcrafted by myself in my small atelier located in a Dutch loft. Each piece is absolutely one of a kind. It also means that two pieces in a pair or in a set cannot be absolutely identical due to variations in materials and processing. For instance, two hand-cut gemstones used in a pair of dangles, inevitably vary in size and color.

I use quality materials and techniques which do not harm the nature, my own health, and last but not least - the health of the wearer, All materials and components are explicitly named in the product description. In my opinion, honesty lives the longest.

If you are allergic to certain materials like sterling silver, I can, where technically possible, customize such parts as ear hooks making them of fine silver or surgical steel.

I test wear every piece to feel it. You can also see some pictures where I act as a model for my jewelry. After test-wearing all these pieces get meticulously cleaned with soap, hot water, and in some cases, with alcohol and pickle. Leather necklaces are never test-worn on naked skin since they can not be cleaned properly.

More questions? You are very welcome to contact me.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I. Cancellations before shipment

No problem. As I normally ship within 1-2 days, you really need to make up your mind fast too before the item has been shipped.

II. Item arrived and it is not (quite) what you have expected. Or you simply don't like it.

I try to depict every item in my shop as accurately as possible. With at least 8 photographs of decent size and resolution and detailed descriptions.

However, photographs and real-life differ. Not all details can be shown in 2D. Deviations in color are also possible due to different light. Stones used in the same pair of earrings can be slightly different. It is handmade and not machine-made jewelry, so these things happen.

We use different measurement units here in Europe, this can cause misunderstandings too.

So if the jewelry piece does not meet your expectations, please contact me and we shall look together how to resolve this issue.

You can also just send it back: the EU buyers have this right automatically during 14 days from purchase. They don't even have to state the reason.
However, the buyer will have to pay the costs of the return shipment. The refund of the purchase price takes place as soon as the item has arrived at zilvera's and it has been confirmed. No item, no refund.

III. Item arrived and it is broken

This can happen, unfortunately, for different reasons such as damage during transport, design or fabrication defect. Unless you deliberately put the piece between the hammer and the anvil, all defects are my responsibility as the maker.

Please contact me asap with a clear description/ photographs of the problem.

In this unfortunate case, you as the buyer have the following options:
a) send it back, complete with all (broken) parts. As soon as the item arrives at zilvera's, the full, including shipment, refund will take place.
b) repair free of charge. In this case, all shipping expenses, including the return shipment to and from zilvera, will be mine.

IV. Item is broken during wear

Normally zilvera is not responsible for any damage during the wear, neither for the damage to the items themselves nor for the damage which may be caused by the articles (for instance, when unintentionally swallowing it).
However, if the item gets broken when worn for the first time, it is clearly my responsibility too. In this case, III applies. Please don't wait with contacting me in this matter, since "wearing for the first time" is not very likely to happen months after purchase.

V. Item never arrived

In case of a registered shipment, it is possible to track the shipment to find out whether it has been delivered or not. In case of a regular shipment, the buyer should present sufficient proof that (s)he never received the item.

But at the end of the day, it is my responsibility that you receive (and enjoy) your beautiful piece of jewelry. Please contact me for a solution: a replacement or a (partial) refund.
Payment
Payment options: Direct Checkout, PayPal or bank transfer. I invite my Dutch buyers to pay per bank transfer since it is free of charge for all.
Shipping
Etsy prefers listings with free shipment, so the shipment is included in the price. But of course, the shipment is not free. For instance, postal charges from the Netherlands to the USA are 18 USD with track and trace. Jewelry with a value of USD 80 or more is always shipped with track and trace. Want an upgrade such as FedEx or DHL? All is possible, at an extra cost.
Additional policies and FAQs
The buyer is responsible for any additional charges such as customs fees. However none of my US or other non-EU buyers has ever paid these charges. I do my best to help minimize them (to zero).
Privacy
PRIVACY POLICY Complies with the European General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

2. WHY I NEED YOUR INFORMATION & HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services, and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING & DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data Retention. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to 7 years (as required by Dutch tax law).
- Transfers of Personal Information Outside the EU. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

4. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons), I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

5. HOW TO CONTACT ME

For purposes of EU data protection law, I, Eva Tetsman, am the data controller of your personal information. If you have any questions or concerns, you may email me at: info [!at] zilvera.nl
Alternately, you may write to me at:
PO Box 200, 5520 AE, Netherlands