I have received a despatch note via email but nothing has arrived?

Once you have received the despatch note your goods should normally arrive within 1- 2 weeks. Please note though postal delays can occur, especially over busy holiday periods and with the current global crisis, so please allow 30 days in total before contacting us.

I have NOT received a despatch note via email.

This means that we have not despatched your order yet, or the despatch email has gone in your junk mail. The main reason for this being that some or all of the items that you ordered were not in stock and we must therefore await delivery from our suppliers. Handmade crafts can take time, so please be patient and check to see if your item is a "made to order" item.

Unless you have paid for Special Delivery (UK), UK courier, International Tracked OR the value is over £400 sterling then the answer is no,
We use the regular, non-tracked postal service for most of our deliveries and regular airmail for most overseas deliveries if you have not selected the trackable postal option.
For parcels valued over £400 you can contact us for the tracking number.
My stuff has definitely gone missing. What do I do now?
If it has been 28 days since your despatch email then email us.
Let us know if you'd like a refund, or if you'd like us to send your order out again.
If you want us to send your order out again then can you please confirm the delivery address you entered on your original order.

If you are not entirely satisfied with your goods you may return them within 14 days for a full refund or replacement to "The Viking Dragon, Tower House Business Centre, Fishergate, York, YO10 4UA, UK". Please write "RETURNED GOODS" clearly on the parcel, and include a custom's declaration if outside the EU. If you are returning goods from outside the EU then please declare a value of £10 ($15) or under, otherwise we will have to pay customs charges to receive your items back. We will not reimburse you for any postage or other costs associated with the placement or return of your order unless the goods were faulty or delivered in error. Refunds or replacements will only be sent once we have the original goods back in our possession.

Most stock items will be sent out either the same day, or the next working day, depending on items and time of day.

Current delivery times based on the time of year:

UK - 1-5 business days (1-2 working day via Special Delivery).
Europe (EU) - 5-25 business days.
Europe (Non EU) - 5-20 business days.
USA & Canada - 5-25 business days (sometimes longer if you have a rural location).
Australia & New Zealand - 5-25 business days (sometimes longer if you have a rural location).
Rest of the World - 5-35 business days.

Please be patient during these present times as postal workers are doing their best to get parcels to you, but are under great pressure due to staff shortages and social distancing measures.